Digital. Dynamic. Dependable.
Digitize Provider Self-service to Deliver Transformed Experience
Streamline onboarding, maintenance, complaints, appeals, grievances, and contracting with our Provider Self-service Portal, built on NewgenONE—an AI-enabled digital transformation platform. Efficiently manage provider profiles, submit updates, and access information through an intuitive, user-friendly interface. Simplify provider interactions, improve engagement, and automate administrative workflows. Enhance communication and reduce turnaround time (TAT) while ensuring compliance with industry regulations to improve overall care.
Learn What Newgen’s Provider Self-Service Portal Can Do for You
Onboarding Workflows
Expedite the onboarding process for new providers with automated workflows. Ensure compliance with network requirements through easy document submission
Network Interest Form
Submit network interest forms for contracting. Automatically transfer data for review and processing
Self-service Data Modification, Redlining, and Tracking
Let providers update information, review contracts, and submit revisions. Track progress with alerts and notifications to stay updated
Education and Training Library
Access a vast repository of important resources and documents. Locate relevant information easily with advanced search options
Document Management & Summarization with Marvin AI
Secure important documents with advanced features like version control and audit trails to track revisions and approvals. Use Marvin AI to summarize contracts, ask questions, and receive suggestions to improve workflows and actionable tips to optimize contracting, credentialing, and configuration workflows.
Chatbot on Provider Portal with Marvin AI
Allow providers to ask questions, get help through a chatbot, or connect with a provider relations representative
Integrated Messaging
Ensure clear, relevant, and transparent communications, enabling providers to connect with you for any inquiries or feedback
Appeal & Dispute Submission
Enable providers to submit appeals and disputes directly through the provider self-service portal for improved visibility and faster resolutions
Provider Lifecycle Management: Buy All-in-one Pack or Choose an Individual Solution
Explore Other Solutions for the Payer-Provider Journey
Claims Automation
Streamline claims with an AI-driven, low-code automation process
Provider Relations and Complaints
Enhance provider relationships while streamlining communications and driving a collaborative environment
SIU & FWA Case Management
Detect and address fraud while enhancing efficiency and ensuring compliance
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Find Your Winning Strategy with Newgen
Request a demo to explore our solutions for the Payer-Provider Journey.
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Frequently Asked Questions related to Provider Self-service
A provider self-service portal is a secure online platform where providers can update demographics, licenses, and documents. Newgen enhances this with AI-driven form validation, guided workflows, and auto-checks that reduce errors and rework.
Providers save time, receive automated compliance reminders, and gain transparency into their credentialing and contracting status through AI-powered status tracking.
AI reduces call center burden by auto-validating updates, minimizing manual reviews, and ensuring provider-submitted data is accurate before entering workflows.
Yes. Providers can log in to view real-time status updates, supported by AI-driven notifications and predictive timelines for completion.
Yes, it is HIPAA-compliant, mobile-friendly, and enhanced with AI-driven user experience tools that detect incomplete or inaccurate submissions.
Updates flow directly into PLM, triggering credentialing or contracting workflows. AI ensures updates are routed correctly and flags anomalies before they impact downstream processes.
Provider self-service reduces manual intervention and errors, driving operational efficiency. Calculate the impact with the Newgen PLM ROI Calculator.
