Government Organizations

Newgen’s Government Solutions Suite, built on its low-code digital transformation platform, enables agencies to digitize and modernize end-to-end processes. It unifies content, processes, and communications across government-to-citizen (G2C), government-to-business (G2B), and government-to-government (G2G) services. With embedded AI and automation, Newgen helps agencies enhance service delivery, improve compliance, and strengthen transparency while reducing operational inefficiencies.

Newgen’s AI-first government solution embeds governance and risk management with robust features like encrypted storage, policy-based access controls, audit trails, and records security. The government solution complies with standards such as DoD 5015.02, ISO 15489, and VERS, ensuring defensible recordkeeping. With AI-driven monitoring, agencies can proactively detect anomalies, enforce compliance, and protect sensitive citizen and institutional data.

Governments today struggle with rising citizen expectations for faster services, evolving regulatory mandates, fragmented legacy systems, and silos across departments. Newgen’s AI-first government solutions address these challenges by digitizing end-to-end workflows, automating document- and case-centric processes, and enabling seamless cross-agency collaboration. With AI/ML-driven insights and low-code automation, Newgen helps governments modernize records and case management, accelerate approvals, and ensure compliance with regulatory mandates.

Agencies use Newgen’s AI-first government solution for diverse functions such as license and permit issuance, scheme and grant management, fraud investigations, grievance redressal, parliament query processing, RTI/FOIA request handling, legal case management, and citizen communication. With AI-driven analytics and case management, governments can also respond to emergencies, conduct audits, and manage regulatory compliance more efficiently.

Governments implementing Newgen have reported up to 60% higher operational efficiency, 40% lower costs through reduced manual work, and 99% touchless processing in certain workflows. Agencies also achieved faster approvals, better SLA adherence, and improved compliance. These outcomes reflect how automation and AI in Newgen’s platform transform government performance and service delivery at scale.

Newgen’s government solutions cover a wide range of areas, including Citizen Service Management, Dynamic Case Management, Electronic Document and Records Management (EDRMS), Digital Workplace Management, and Citizen Communication Management. These components work together to help agencies manage service requests, investigations, permits, legal cases, correspondence, and archives with speed, consistency, and accountability.

Newgen’s AI-powered government solution empowers agencies to deliver citizen-centric services across web, mobile, kiosks, and social platforms. With AI-enabled communication, citizens can track requests in real time, receive automated updates, and access services such as licenses, permits, certificates, and welfare programs faster. By reducing paperwork and manual bottlenecks, Newgen ensures transparency, accessibility, and 24/7 service availability.

Newgen’s solutions are built on a low-code, microservices-based architecture that scales easily across departments, states, and national governments. Agencies can manage thousands of processes and millions of records without disruption. The platform supports on-premises, cloud, and hybrid deployments, integrates with legacy systems, and adapts quickly to new regulations and citizen service models.

With 150+ deployments across the US, Singapore, Australia, India, the Middle East, Africa, and the Caribbean, Newgen has proven expertise in government transformation. Its platform combines AI-driven automation with global compliance, backed by a strong partner ecosystem and industry recognition. Governments trust Newgen for its ability to reduce costs, improve transparency, and accelerate public service delivery.

Newgen’s AI-first government solution simplifies government operations by digitizing file movement, automating approvals, and centralizing information. Employees gain access to dashboards, contextual case data, and AI-assisted workflows that reduce manual tasks. This not only improves decision-making but also increases accountability, strengthens interdepartmental collaboration, and reduces the burden of repetitive administrative work.

Newgen’s government solution supports governments by offering an AI-powered, low-code platform that digitizes and standardizes workflows across departments. From citizen onboarding to complex regulatory approvals, Newgen ensures faster processing, seamless collaboration, and real-time analytics. This transformation reduces dependency on legacy systems and positions governments to deliver modern, responsive services.

Citizen engagement is strengthened with Newgen’s omnichannel communication management. Agencies can proactively connect with citizens through email, SMS, mobile apps, and portals, ensuring consistent updates and transparent interactions. AI-enabled personalization ensures that citizens receive relevant, timely notifications, whether for permits, welfare disbursements, or grievance updates, helping governments build trust and improve satisfaction levels.

Governments often face knowledge loss when experienced employees retire or transition. Newgen addresses this challenge by digitizing institutional knowledge and embedding it within automated workflows and AI-powered repositories. Case histories, policies, and decisions are centrally stored, easily retrievable, and auditable, ensuring continuity, reducing dependency on individuals, and helping new staff ramp up quickly.