Improved Contact Centre Performance     |     Sentiment Analysis     |     Multi-entity Analytical Profiling    |    Business Rule Engine     |     Business Process Management     |     Unstructured Internal Data     |     Communication Management     |     Rule Change Management     |     Agent Monitoring     |     Improved Contact Centre Performance     |     Sentiment Analysis     |     Multi-entity Analytical Profiling    |    Business Rule Engine     |     Business Process Management     |     Unstructured Internal Data     |     Communication Management     |     Rule Change Management     |     Agent Monitoring     |     Improved Contact Centre Performance     |     Sentiment Analysis     |     Multi-entity Analytical Profiling    |    Business Rule Engine     |     Business Process Management     |     Unstructured Internal Data     |     Communication Management     |     Rule Change Management     |     Agent Monitoring     |     Improved Contact Centre Performance     |     Sentiment Analysis     |     Multi-entity Analytical Profiling    |    Business Rule Engine     |     Business Process Management     |     Unstructured Internal Data     |     Communication Management     |     Rule Change Management     |     Agent Monitoring     |     Improved Contact Centre Performance     |     Sentiment Analysis     |     Multi-entity Analytical Profiling    |    Business Rule Engine     |     Business Process Management     |     Unstructured Internal Data     |     Communication Management     |     Rule Change Management     |     Agent Monitoring     |     Improved Contact Centre Performance     |     Sentiment Analysis     |     Multi-entity Analytical Profiling    |    Business Rule Engine     |     Business Process Management     |     Unstructured Internal Data     |     Communication Management     |     Rule Change Management     |     Agent Monitoring     |    

Key Features of NewgenONE Collections AI Agent

Built-in NewgenONE Collections AI Agents

Customer Data & CRM Agent

Gain a 360° view of borrower relationships by integrating with your customer data or CRM data to understand past interactions and financial history. Enable personalized, data-driven engagement strategies that strengthen customer trust and optimize collections.

Loan Profile Agent

Analyze loan history, repayment behavior, and financial standing to understand borrower risk. Identify high-risk accounts, tailor repayment plans, and proactively manage delinquencies to reduce NPAs and improve recovery rates.

Calls Analytics Agent

Leverage GenAI to analyze 100% of your calls to detect payment intent, sentiment, and engagement triggers. Equip your call agents with real-time insights to handle objections, optimize scripts, and enhance collection success through meaningful conversations.

Collection Conversion Agent

Boost repayment rates with personalized collection strategies based on AI-driven debtor segmentation. Recommend flexible payment options, identify the best outreach channels, and maximize successful debt recovery while preserving customer relationships.

Customer Data & CRM Agent

Gain a 360° view of borrower relationships by integrating with your customer data or CRM data to understand past interactions and financial history. Enable personalized, data-driven engagement strategies that strengthen customer trust and optimize collections.

Loan Profile Agent

Analyze loan history, repayment behavior, and financial standing to understand borrower risk. Identify high-risk accounts, tailor repayment plans, and proactively manage delinquencies to reduce NPAs and improve recovery rates.

Calls Analytics Agent

Leverage GenAI to analyze 100% of your calls to detect payment intent, sentiment, and engagement triggers. Equip your call agents with real-time insights to handle objections, optimize scripts, and enhance collection success through meaningful conversations.

Collection Conversion Agent

Boost repayment rates with personalized collection strategies based on AI-driven debtor segmentation. Recommend flexible payment options, identify the best outreach channels, and maximize successful debt recovery while preserving customer relationships.

Agentic Customer Journey with Responsible AI

NewgenONE AI Agents leverage customer-approved data to deliver explainable and evidence-based models with full auditability. These agents are safeguarded by business rules and continuous monitoring to ensure reliable performance

Why Banks need NewgenONE Collections AI Agent?

Find Your Winning Strategy with Newgen

Discover how banks can identify potential risks to their liquidity and financial health with NewgenONE EWS Agent

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