NewgenONE AI Platform
Advanced Call Analytics to Maximize Collections with Collections AI Agent
Leverage multiple AI agents that will derive evidence-based insights to optimize debt recovery, identify high-performing agents, predict debtor behaviour, and implement dynamic, personalized engagement strategies that maximize repayments while enhancing customer experience.
Key Features of NewgenONE Collections AI Agent
AI-powered Debt Recovery & Risk Prediction
Use AI-driven predictive analytics to identify high-risk debtors and anticipate repayment behavior that detects early signs of financial stress. NewgenONE Collections AI agent enables banks to engage with at-risk borrowers proactively. Automate risk categorization, ensuring targeted collection strategies for different borrower segments.
Intelligent Borrower Profiling & Behavioral Insights
Leverage our Sentiment Analyzer that leverages AI to create a 360° debtor profile by analyzing loan history, payment patterns, and engagement behavior. Our AI agent can help segment borrowers dynamically based on repayment likelihood, financial stability, and intent to pay and lets banks identify debtors that are most likely to respond to flexible repayment plans, optimizing recovery efforts.
Call Analytics & Promise-to-pay Detection
Analyze 100% of the calls and gain complete visibility into customer interactions. Transform each conversation into a persuasive, personalized experience to drive higher conversions. Optimize outcomes by pairing customers with the right agents intelligently and strategically retargeting high-potential leads. Detect promise-to-pay vs. refusal-to-pay intent and help your agents tailor follow-up strategies and identify engagement triggers that lead to higher repayment success rates.
Agent Performance & Success Replication
Monitor agent performance by analyzing every interaction and enhance their effectiveness with timely feedback. Leverage industry-specific, fine-tuned models to create personalized training plans that drive continuous improvement and provide actionable insights to replicate high-impact strategies across the collections team.
Personalized & Adaptive Collection Strategies
Leverage AI agents to help with decisioning to customize scripts and engagement approaches for different debtor profiles. Our AI agents will recommend best-fit repayment plans based on debtor financial behavior and historical responses and enable dynamic segmentation, ensuring tailored outreach for maximum recovery.
Seamless Integration with Core Banking & Collections Systems
Our AI agents seamlessly ingest your loan management, CRM data, and other risk analytics platforms to create a unified collections approach. External Industry Data Agent and Bureau & Repayment Agent connects with credit bureaus, external financial data sources, and market intelligence platforms for deeper insights and scales across retail, SME, and corporate banking collections, ensuring adaptable recovery strategies.
AI-powered Debt Recovery & Risk Prediction
Use AI-driven predictive analytics to identify high-risk debtors and anticipate repayment behavior that detects early signs of financial stress. NewgenONE Collections AI agent enables banks to engage with at-risk borrowers proactively. Automate risk categorization, ensuring targeted collection strategies for different borrower segments.
Intelligent Borrower Profiling & Behavioral Insights
Leverage our Sentiment Analyzer that leverages AI to create a 360° debtor profile by analyzing loan history, payment patterns, and engagement behavior. Our AI agent can help segment borrowers dynamically based on repayment likelihood, financial stability, and intent to pay and lets banks identify debtors that are most likely to respond to flexible repayment plans, optimizing recovery efforts.
Call Analytics & Promise-to-pay Detection
Analyze 100% of the calls and gain complete visibility into customer interactions. Transform each conversation into a persuasive, personalized experience to drive higher conversions. Optimize outcomes by pairing customers with the right agents intelligently and strategically retargeting high-potential leads. Detect promise-to-pay vs. refusal-to-pay intent and help your agents tailor follow-up strategies and identify engagement triggers that lead to higher repayment success rates.
Agent Performance & Success Replication
Monitor agent performance by analyzing every interaction and enhance their effectiveness with timely feedback. Leverage industry-specific, fine-tuned models to create personalized training plans that drive continuous improvement and provide actionable insights to replicate high-impact strategies across the collections team.
Personalized & Adaptive Collection Strategies
Leverage AI agents to help with decisioning to customize scripts and engagement approaches for different debtor profiles. Our AI agents will recommend best-fit repayment plans based on debtor financial behavior and historical responses and enable dynamic segmentation, ensuring tailored outreach for maximum recovery.
Seamless Integration with Core Banking & Collections Systems
Our AI agents seamlessly ingest your loan management, CRM data, and other risk analytics platforms to create a unified collections approach. External Industry Data Agent and Bureau & Repayment Agent connects with credit bureaus, external financial data sources, and market intelligence platforms for deeper insights and scales across retail, SME, and corporate banking collections, ensuring adaptable recovery strategies.
Built-in NewgenONE Collections AI Agents
Customer Data & CRM Agent
Gain a 360° view of borrower relationships by integrating with your customer data or CRM data to understand past interactions and financial history. Enable personalized, data-driven engagement strategies that strengthen customer trust and optimize collections.
Loan Profile Agent
Analyze loan history, repayment behavior, and financial standing to understand borrower risk. Identify high-risk accounts, tailor repayment plans, and proactively manage delinquencies to reduce NPAs and improve recovery rates.
Calls Analytics Agent
Leverage GenAI to analyze 100% of your calls to detect payment intent, sentiment, and engagement triggers. Equip your call agents with real-time insights to handle objections, optimize scripts, and enhance collection success through meaningful conversations.
Collection Conversion Agent
Boost repayment rates with personalized collection strategies based on AI-driven debtor segmentation. Recommend flexible payment options, identify the best outreach channels, and maximize successful debt recovery while preserving customer relationships.
Customer Data & CRM Agent
Gain a 360° view of borrower relationships by integrating with your customer data or CRM data to understand past interactions and financial history. Enable personalized, data-driven engagement strategies that strengthen customer trust and optimize collections.
Loan Profile Agent
Analyze loan history, repayment behavior, and financial standing to understand borrower risk. Identify high-risk accounts, tailor repayment plans, and proactively manage delinquencies to reduce NPAs and improve recovery rates.
Calls Analytics Agent
Leverage GenAI to analyze 100% of your calls to detect payment intent, sentiment, and engagement triggers. Equip your call agents with real-time insights to handle objections, optimize scripts, and enhance collection success through meaningful conversations.
Collection Conversion Agent
Boost repayment rates with personalized collection strategies based on AI-driven debtor segmentation. Recommend flexible payment options, identify the best outreach channels, and maximize successful debt recovery while preserving customer relationships.
Find Your Winning Strategy with Newgen
Discover how banks can identify potential risks to their liquidity and financial health with NewgenONE EWS Agent
Request a demoGot Questions?
Enter your information, and a Newgen representative will be in touch shortly.
