Record, track, and resolve employee service requests throughout your organization. Leverage our unified case management capability to manage service requests for activities including investigation, arbitration, grievances, litigation, appeals, and ethics, for increased visibility, standardization, and employee satisfaction. Empower your case workers to effectively handle sometimes complex and unpredictable service requests with the support of contextual content and smart analytics.
Features of Newgen Employee Service Request Management Software
Case Management Jump-start
Pre-configured solution accelerator to manage service requests effectively and automatically
Business rules management system with a core rule engine, based on organizational policies and procedures
Multi-channel Employee Engagement
Seamless intake of service requests and grievances from multiple sources including forms, anonymous emails, call centers, etc.
Mobile platform to enable end users to initiate and execute tasks on-the-go
Compliance-centric Responses
Automatic syncing with union and company policies to ensure adherence
Prioritization of cases based on the nature of the request/grievance, SLAs, and regulatory compliances
Objective Decision-making and Process Visibility
Case pattern analytics based on recorded employee history for better decision making
360-degree visibility across the redressal workflow with tracking capabilities in accordance with SLAs and regulatory compliances
Full Administrative Tracking
Administrative capabilities, including interview and appointment scheduling and capture of meeting minutes
Integration with departments’ systems to remove information silos and enable collaboration across teams
