A Platform-based Blueprint for Smart City Development

To overcome the challenges of rapid urbanization, governments are working to build smart cities. Smart cities are meant to drive sustainable economic development, efficient utilization of natural resources, and increased citizen participation in governance. Using information technology and communication devices, smart cities allow for seamless communication between the administration and citizens.

This whitepaper shares insights on how intelligent digital automation (BPM) and contextual content services (ECM) systems enable government agencies to build smart cities and overcome various challenges, including:

• Multi-party collaboration
• Process-centric challenges
• Documentation management
• Tracking of benefits disbursed during services
• Multiple eService delivery channels