Greg Sullins
Leader, US Banking COE
Kevin Craine
Business and Technology Journalist
The banking sector is undergoing rapid changes with technological advancements, resulting in constant changes and exceeding customer expectations. Amidst this, striking the right balance with the existing banking system and the latest advancements to deliver a superior customer experience can be challenging.
Listen in as Greg Sullins, Head US Banking at Newgen Software, uncovers key trends shaping up the future of banking and FinTech to stay competitive in the face of change. He further discusses how integration of cutting-edge technologies—artificial intelligence (AI), machine learning (ML) and generative AI (GenAI)—enables bank to deliver seamless omnichannel experience while complying with the evolving regulatory mandates.
There’s more!
This episode sheds light on how the change-focused financial institution looks like in the coming 5 years with continuous digital transformation.