Newgen’s Solutions for the Insurance Industry

The Insurance Industry Is at a Digital Crossroads

Today’s customers, whether buying life, health, or general insurance, expect fast, simple, and personalized interactions. They want instant quotes, seamless onboarding, and hassle-free claims. But many insurers are still held back by paper-heavy, disconnected, and manual processes.

The result? Delays in policy issuance, slow claims processing, poor visibility across operations, and inconsistent customer experiences across channels. Add to that rising regulatory requirements and increasing fraud risk, and it is clear why many insurance companies struggle to keep pace.

That is where Newgen’s Insurance Solutions help. They enable insurers to reimagine core processes, reduce complexity, and deliver digital-first customer experiences with confidence and compliance.

Why Traditional Insurance Operations Fall Short?

Many insurers face similar roadblocks that limit their ability to scale and delight customers:

• Limited omnichannel experience, making it difficult for customers to move between agents, web, mobile, or email
• Poor visibility and control with critical data scattered across systems
• Complex and fragmented customer communications
• Manual workflows that slow down underwriters, claims officers, and service teams
• Growing fraud risk due to outdated detection methods
• Challenging regulatory compliance that requires significant resources

By addressing these challenges with automation and AI, insurers can deliver faster, smarter, and safer services while controlling costs.

The Case for Automation in Insurance

Digital transformation is now a business imperative. Automating insurance functions can:

• Cut down policy issuance times and get customers covered faster
• Boost accuracy and compliance with built-in rules and audit trails
• Simplify claims handling for both customers and internal teams
• Reduce fraud by flagging suspicious activity in real time
• Deliver seamless omnichannel experiences across web, mobile, branches, and agents
• Accelerate product launches and reduce time-to-market

In short, automation helps insurers do what matters most protect customers while operating efficiently and competitively.

Newgen’s Comprehensive Solutions for Insurers

Built on a low-code digital automation platform, Newgen’s insurance suite connects people, processes, and data across the insurance value chain.

1. Policy Administration and Servicing

Manage the entire policy lifecycle from issuance to renewal and termination with agility and control.

• Automated premium reminders and customer communications
• Real-time policy updates across back-end systems
• Straight-through processing (STP) for simple transactions, with smart routing for exceptions
• Easy inquiry management and quick access to customer information

Impact: Faster policy servicing, better transparency for agents and customers, and fewer manual errors.

2. Policy Underwriting

Take the complexity out of underwriting with dynamic, rules-driven decisioning.

• Core Underwriting Engine to automate low-risk cases while flagging exceptions for review
• Business Flow Engine for intelligent work allocation for underwriters
• Configurable user interface to adapt data capture and workflows for each product
• Dashboards and analytics to improve risk assessment and decision-making

Impact: Quicker underwriting, more consistent risk evaluation, and higher productivity for underwriters.

3. Claims Processing

Streamline claims from first notice of loss to settlement while reducing fraud and customer frustration.

• Dynamic rules to auto-check policy conditions and speed approvals
• Secure collaboration with internal teams and third parties such as adjusters and reinsurers
• Automated updates and communications at every claim stage
• Integration with core systems, finance, and fraud detection tools

Impact: Shorter claim cycles, fewer disputes, and improved trust with policyholders.

Proven Success: Real Insurers, Real Results

Case in Point Bahamas-based Insurer
A major insurer in the Bahamas was struggling with manual processes and slow policy issuance. By implementing Newgen’s flexible automation framework, the company:

• Streamlined policy issuance and servicing
• Reduced customer response time
• Simplified premium collection and improved agent efficiency

Case in Point Leading Indian Insurance Company
A top Indian insurer faced high error rates and slow claim settlements due to paper-heavy workflows. Newgen’s platform delivered:

• End-to-end automation across more than 2,000 branches and offices
• Lightning-fast search and retrieval from millions of documents
• Improved underwriting accuracy and faster claim resolution

These stories highlight how insurers can save time, cut costs, and build customer trust with Newgen.

Future-Ready Technology for Modern Insurers

At the heart of Newgen’s insurance solutions is a unified, low-code automation platform that helps you adapt quickly to market and regulatory changes.

• Low-code flexibility to easily configure workflows, forms, and rules without long development cycles
• Cloud-ready deployment for scalability and cost savings
• Advanced AI and analytics for smarter underwriting, fraud detection, and personalized engagement
• Seamless integrations with core policy systems, CRM, finance, and external partners
• Omnichannel engagement for a connected experience across web, mobile, call centers, and agent networks

By uniting once-siloed systems, insurers can eliminate bottlenecks, reduce total cost of ownership, and deliver consistent digital experiences.

Why Insurers Choose Newgen?

• Proven expertise trusted by top insurers worldwide to automate critical processes
• Faster go-to-market with ready-to-use insurance frameworks
• Stronger compliance with built-in audit trails and rule-driven workflows
• Advanced fraud detection and case management tools
• Customer-first approach that enhances responsiveness and experience

As one Newgen client puts it:

“Newgen’s products have helped us achieve better underwriting decisions, faster claims, and a superior customer experience.” IT Manager, IDBI Federal Life Insurance Co Ltd

The Time to Digitize Is Now

Insurance is not just about policies, it is about people. Customers want convenience, clarity, and trust. Teams need tools that reduce repetitive work and free them to focus on relationships and innovation.

By automating policy administration, underwriting, and claims processing, insurers can deliver on these expectations while staying competitive in a fast-changing market.

Start Your Digital Transformation Journey

Whether you are modernizing legacy systems or aiming to leap to a fully digital insurer model, Newgen can help. Our proven solutions and deep domain expertise make transformation simpler, faster, and safer.