Overview
A leading Middle East–based Islamic financial institution, with assets above USD 200 Billion, operating across hundreds of branches embarked on a large-scale transformation of its lending operations. With a complex portfolio spanning retail, MSME, and Shariah-compliant financing, the bank needed a digital lending platform that could modernize loan origination, underwriting, document processing, and approvals, without compromising regulatory or Shariah compliance.
Challenges Faced by the Customer
The customer faced significant challenges due to rigid legacy systems that limited agility and slowed the rollout of new offerings. Managing a wide product portfolio became increasingly complex, while heavy reliance on manual processes across disconnected systems led to loan processing errors, operational inefficiencies, and rising costs. The lack of end-to-end automation, digital signature capabilities, and robust monitoring further caused execution delays, impacted decision-making, lowered conversion rates, and created persistent customer pain points.
How Newgen Made a Difference
Newgen implemented AI-first digital lending solution, built on a low-code platform. The solution unified over 200 services across lending, risk, compliance, document management, and decisioning, enabling intelligent workflow automation, AI-driven credit assessment, digital document generation, and seamless system integration. Shariah compliance, auditability, and governance were embedded by design.
Benefits Achieved by the Customer
- Loan processing time reduced to 6-7 minutes
- Operational efficiency increased by 80%
- Straight-through-processing increased by 140%
- Higher customer satisfaction
- Scalable foundation for AI-led lending innovation
Explore how the implementation of a customized digital financing platform reshaped the bank’s financial operations, driving remarkable gains in efficiency, compliance, and risk management.
