One of the UAE’s Largest Insurers Transforms Motor Claims Process with Newgen

Background

The customer is a composite insurance provider headquartered in Abu Dhabi, the UAE, offering consumer and commercial insurance products. It boasts a wide network of branches, sales, and customer service centers in the GCC region.

Key Challenges

The customer selected Newgen to address the challenges found in the motor claims process, including:

• High cost of claims stemming from the inefficient handling of a large volume of motor insurance claims
• Legacy systems made the verification process challenging
• Unsatisfactory customer experience due to lack of transparency and personalization
• Manually collecting information and determining liability delayed claims settlement

Transforming the Motor Claims Process

Newgen proposed its AI-powered claims management solution for motor insurance. The solution offered capabilities such as a unified dashboard, repaired and surveyor portal, and a claims workbench to streamline the end-to-end claims lifecycle from intimation to adjudication and settlement.

Benefits Achieved

• Improved TAT
• Zero case loss
• Fraud prevention
• Enhanced accuracy

Download the complete case study to learn more about the impact of transforming the motor claim process!