A Philippines-based Life Insurer Streamlines Critical Business Processes with Newgen

Customer at a Glance

The customer is the first sole ISO-certified Filipino insurer operating 34 branches across the Philippines. Recognized as a leading healthcare program provider in the nation, it boasts a large network of affiliated physicians, specialists, partner hospitals, and clinics.

Challenges

The customer was seeking a solution that could automate its paper-based processes and expedite the customer/agent onboarding process. The challenges included:

• Manual processes increased the probability of errors
• The lack of a centralized system resulted in irregular work allocation
• Ineffective data integration led to inaccurate decisions and erroneous data
• Manual calculations meant no process control and audit

How Newgen Helped

The customer partnered up with Newgen to implement two solutions: Policy Issuance and Underwriting and Distribution Management. The policy issuance and underwriting solution enabled insurers to seamlessly onboard customers, generate leads, and ensure error-free underwriting of quotes. The distribution management framework offered mobile and web-based applications for brokers, agents, and distributors.

Benefits

• Better visibility with a robust audit and compliance system
• Improved customer satisfaction due to reduced TAT and connected processes
• Adopted a proactive approach with document generation capability and real-time customer communication
• Increased profitability due to streamlined data management, paperless workflows, and accelerated change management

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