About the Customer
Our customer, Nepal’s first foreign joint venture bank, started its operations in 1984. It has partnered with over 170 well-known banks worldwide and provides a full range of modern commercial banking services through its branches. It has partnered with over 170 well-known banks worldwide.
Challenges Faced by the Customer
Legacy systems and processes troubled the bank by slowing down the decision-making process, increasing operational costs and hampering digitization. The customer also faced extended lead times and document tracking issues due to the large market size.
How Newgen Made an Impact?
Newgen’s myriad solutions based on its Contextual Content Services (ECM) and Intelligent Process Automation (BPM) platforms, enabled process automation, records management, and intelligent data extraction. The customer could attain seamless document access and real-time collaboration across its wide network.
- Improved operational efficiency for over 2,500 users across 248 branches
- Optimized lending workflow with intelligent business rules engine
- Better compliance with regulations across markets
Download the case study to understand how the customer turned around its loan processing system and streamlined document management with Newgen’s solutions.