Customer Overview
The customer is a rapidly growing NBFC in India presently serving over 2000 high-growth companies. Facing technology limitations and operational inefficiencies, it sought a tech partner to boost its growth and optimize its financial processes.
The Pain Points
- Delayed Loan Approval: Manual workflows and reliance on physical documents led to a lengthy loan approval process
- Compliance Challenges: The documentation system in place made it difficult to monitor transactions and comply with modern governance frameworks
- Outdated Technology Infrastructure: The legacy system was not able to handle the exponential growth of content, leading to operational bottlenecks
Newgen’s Digital-first Approach
The customer selected Newgen’s robust Contextual Content Services (ECM) platform to enable end-to-end modernization of the documentation system. The ECM provided several capabilities, including integration adaptors, data security frameworks, and structured storage to address the challenges.
Implementation Impact
- Automated routine tasks, leading to an 80% rise in productivity
- Reduced end-to-end processing time by 50%
- Delivered personalized communication, resulting in a 30% boost in customer satisfaction
- Achieved 100% regulatory compliance
Download the complete case study to learn more about how the customer streamlined its operational workflows.
