A Leading Financial Institution Automates Its MSME Lending Lifecycle with Newgen

Customer Background

The customer is a leading Indian financial institution serving micro, small, and medium enterprises (MSMEs) with a diverse range of solutions. It chose Newgen’s low-code-based lending platform to support a large, distributed workforce and facilitate seamless onboarding and training of multiple user roles.

Challenges Faced

• Scalability Constraints: Lack of mobility and API Gateway limited user base growth
• Delayed Delivery: Legacy workflows adversely impacted the delivery of timely proposals and demos
• Manual Underwriting: Paper-based underwriting process slowed decisions and increased the risk of errors

Newgen’s Approach

Newgen implemented its AI-first Loan Origination Solution (LOS), custom-built for MSMEs, to automate the end-to-end capital loan process. In its first year, the solution enabled them to process over 1 lakh loan applications every month.

Benefits Achieved

• Enhanced scalability to support higher transaction volumes for MSMEs
• Faster loan approval and accelerated disbursements
• Better customer lifetime value with increased cross-sell/upsell opportunities

Download the complete case study to read more about the route that led the financial institution to viable growth.