A Leading Middle Eastern General Insurance Company Modernizes Motor Claims Process

Overview

Our customer is known as the best-in-class international general insurance company, serving over 9 million users. It offers extensive product line of home and pet insurance, commercial insurance for both big and small businesses.

The customer’s dependency on legacy systems posed several challenges in managing its day-to-day operations, including higher claims processing turnaround time (TAT), increased operational expenses, and risk of fraudulent activities within the organization. To overcome these stumbling blocks, the customer onboarded Newgen as its technology partner.

How Newgen Made a Difference

The customer leveraged Newgen’s Motor Claims Automation Solution to automate its end-to-end claims processing. The deployed solution streamlined day-to-day operations, expedited claims processing, and improved operational efficiency, contributing to a secure claim filing process.

Read the complete case study to understand how the solution empowered our customer to achieve various business benefits.