A Leading Financial Authority in Oman Streamlines Records and Correspondence Management with Newgen

Overview

The client, with over four decades of operational excellence, has a strong presence across diverse locations. Its core operations are centered around ensuring the preservation of the national currency’s stability and assurance of monetary and financial steadiness.

Encountering hurdles in managing content without a centralized system, the client sought a records management system to overhaul its document and record management strategies. Additionally, it aimed to ensure legal compliance & security, streamline workflows, and enhance data retrieval. To address these challenges, the client onboarded Newgen as their digital transformation partner to revamp its operations.

How Newgen Made a Difference?

By leveraging Newgen’s Electronic Document and Records Management System (EDRMS), the financial institution undertook a transformative journey toward enhanced efficiency and fortified security. Through tailored offerings encompassing documents, records, and correspondence management systems, the client achieved significant business benefits. The implementation allowed the client to establish a centralized repository with restricted access and clearly defined roles, enhance efficiency, and optimize workflows while meeting compliance mandates.

Why Read this Case Study?

This success story highlights the value of a robust EDRMS solution for streamlining end-to-end financial processes, covering workflow automation, records and correspondence management, and compliance. Furthermore, discover how the collaboration between the Oman-based financial authority and Newgen resulted in a transformative shift in the client’s operations.