Jamaica’s 3rd Largest Commercial Bank Transforms RLOS Process & Delivers a Superior Customer Experience with Newgen

Overview

The client is one of Jamaica’s largest banks, offering various loan product types, including direct auto loans, unsecured loans, residential mortgages, cash-secured loans, line of credit loans, and credit cards. Due to the manual practice of retail loan origination process, the client faced frequent challenges leading to customer dissatisfaction. To overcome the hurdles, the client was onboarded with Newgen to transform its retail loan origination system.

How Newgen Made a Difference?

Explore how Newgen’s retail loan origination solution (RLOS), built on NewgenONE – a low code platform, offered multi-channel support, efficient data gathering, document management, and automated underwriting.

Why Read this Success Story?

Download the complete case study to understand how the bank succeeded in achieving higher efficiency by eliminating manual processes, operational silos, and reducing turnaround time. Learn how the deployment of Newgen’s retail loan origination software empowered the bank to offer a transformed experience while greater speed and transparency.