Overview
Our customer, one of India’s leading banks, was formed in 2015 after its demerger from the top financer in the infrastructure sector. The bank was looking to scale its operations and required a robust framework to efficiently serve the diverse financial demands of retail customers. There were challenges with account opening, trade finance operations, and document management. Hence, it opted for Newgen’s low-code solutions to automate its day-to-day functions.
Pain Points
- Delays in request resolution led to customer dissatisfaction
- Legacy systems were unable to support a high volume of transactions
- Safety issues regarding sensitive customer information harmed the bank
- Excessive manual intervention across departments resulted in a lapse in SLAs
How Newgen Made a Difference
By implementing Newgen’s Business Process Management solution, the bank saved 47 man-hours monthly through automated account opening processes. The cloud-ready solution provided enhanced scalability and flexibility. The bank was able to improve security and reduce the turnaround time, leading to higher customer experience.
Read the elaborate case study to learn how we helped the bank improve productivity and profitability with intelligent automation.
