An India-based Leading Insurance Giant Centralizes its Insurance Processes with Newgen

Overview

Our customer is a leading India-based insurance company, serving over 250 million customers. With a legacy of financial stability, the insurance provider ensures protection and peace of mind to individuals and families across the nation through its trusted services. The customer wanted to streamline operations, empower its customers, agents, and employees, and ensure scalability across a diverse product portfolio. Therefore, it chose Newgen as its trusted digital transformation partner.

How Did Newgen Make a Difference?

Newgen transformed the customer’s operations by implementing a unified Insurance Automation Solution. Built on a low-code platform, the solution successfully standardized processes, enhanced customer interactions, and delivered timely & responsive communications. With automated workflows across key functions, including new business onboarding, underwriting, claims processing, servicing, and administration, our customer was able to digitally transform its processes and distinguish its offerings.

Why Read the Case Study

Learn how Newgen empowered a leading Indian insurance company to address its challenges of manual processes and decentralized systems. Gain insights into how the unified solution helped the insurer achieve significant digital outcomes.