Top Health Insurance Provider in India Collaborates with Newgen to Improve Workflow Efficiency

Explore how a leading Indian health insurer partnered with Newgen to transform policy issuance and claims management. Facing challenges like delayed service delivery, high policy issuance costs, and poor document management, the insurer sought a solution that would transform operations to boost efficiency and customer satisfaction.

Why Read This Case Study?

Newgen deployed the New Business, Policy Servicing, and Claims Management solutions for end-to-end automation. The solutions, based on a low-code platform, brought about the following changes:

• Streamlined customer onboarding and policy issuance
• Automated policy renewals and accelerated claims processing
• Centralized document management using the Enterprise Content Management platform
• Improved collaboration with healthcare providers

Learn how this collaboration reduced costs, provided a competitive edge, and positioned the insurer for scalable growth.