Customer Overview
The customer is a multinational financial services group with integrated networking expanding across over 30 nations and regions. The organization serves individuals, corporate customers, and government entities through its three core business divisions, including investment management, wealth management, and wholesale banking.
Challenges
The customer faced multiple challenges from its manual credit application process, including:
- Cumbersome document preparation
- Lack of process traceability
- Inconsistent data integrity
- Difficulties with system integration
How Newgen Made a Difference
Newgen proposed its Credit Origination Solution to automate and streamline the organization’s credit origination processes. The solution was successfully implemented in the Singapore region to fulfill the customer’s operational requirements globally. Built on the NewgenONE low-code automation platform, the solution offered enterprise document management capabilities, streamlined credit origination workflows, and seamlessly integrated with core banking and third-party systems.
The Benefits
- 94% automated credit processing for faster turnaround time
- 95% automation in risk management with a unified assessment interface
- Real-time tracking of ongoing credit applications
- Improved governance through robust governance practices
Read the complete case study to understand how the customer witnessed a transformative impact across the organization.
