One of the Fortune 500 Insurers in Singapore Automates Claims Processing with Newgen

Overview

Our customer—a licensed general insurer regulated by the Monetary Authority—is one of the leading insurance companies in Singapore, offering various commercial and personal insurance products.

Due to the non-automated nature of processes, the customer’s day-to-day operations were severely impacted. To address these challenges and streamline processes, the customer chose Newgen as its technology partner.

How Newgen Made a Difference

Newgen’s Claims Automation solution was deployed to streamline the end-to-end process. The solution’s built-in capabilities, including smart communications, intuitive workflows, and comprehensive dashboards helped in enhancing the overall claims management journey of both the insurer and its customer.

Read the complete case study to understand how the solution, combined with the capabilities of Intelligent Process Automation (BPM) and Contextual Content Services (ECM) contributed to achieving business benefits, including enhanced operational efficiency, faster turnaround time, and increased productivity.