A Leading Forbes-acclaimed Financial Institution named in ‘America’s 100 Best Banks’ Aces its Consumer Lending Game with Newgen

Overview

Our customer, a leading regional financial institution in the US, caters to over a million customers across 240+ locations spanning Florida, Alabama, Georgia, the Carolinas, and Virginia. Offering a diverse array of banking solutions encompassing consumer banking, mortgage, small business banking, commercial banking, and wealth management, the institution faced challenges, including system inflexibility, integration inefficiencies, and a lack of collaboration. The bank partnered with Newgen to modernize legacy systems, digitize workflows, and expedite its consumer lending journey.

How Newgen Made a Difference?

Newgen addressed the customer’s challenges by implementing a comprehensive Consumer/Retail Loan Origination Solution (RLOS)–built on a low-code platform. The AI-enabled solution streamlined processes, reducing inefficiencies and ensuring compliance, while empowering the bank to innovate rapidly, provide seamless digital-first experiences, and make informed lending decisions.

Why Read this Case Study?

Discover how our customer, leveraging Newgen’s RLOS, overcame critical challenges and transformed its digital consumer lending experience. From expanding lending portfolios to enriching customer interactions, this case study illustrates how the implemented solution helped the bank drive efficiency, agility, and compliance throughout the organization. Learn how by adapting to evolving regulatory environments and competitive landscapes, the bank achieved superior growth, improved margins, and delivered a simplified customer experience.