Overview
The client is one of Ethiopia’s largest privately held banks, serving over 10.2 million customers with 864 branches nationwide. While the bank progressed with the vision to become a leading commercial bank in East Africa, the manual lending process was holding it back from expanding and catering to new customers.
Key Challenges Faced by the Client
- Paper-driven processes
- Manual data integration
- Complex risk calculations
- Zero process visibility
Transforming Lending with Newgen’s Loan Origination System
The bank implemented Newgen’s Loan Origination Solution (LOS) to streamline the end-to-end lending process from origination and assessment to disbursement.
Benefits Achieved After Implementation
- 100% digitization of lending documents
- Improved efficiency in scorecard calculations by 50%
- Reduced turnaround time from 3 weeks to 1 week
