A Dubai-based Emirati Holding Company Simplifies its Document and Records Management with Newgen

About the Customer

Our customer—a Dubai-based Emirati corporation—is a prominent player in the Middle East and North Africa. It owns the iconic Mall of the Emirates and franchise operations of the French hypermarket chain Carrefour. Established in 1992, the Emirati giant has an extensive portfolio of properties, including shopping malls, retail outlets, and over twelve hotels, contributing significantly to the region’s economic landscape.

The Stumbling Blocks

The customer was bogged down with various operational challenges, including extended timelines and low workforce productivity, dependency on Physical Movement of Documents, and insecure access.

How Newgen Streamlined the Customer’s Document and Records Management

Newgen deployed its DMS – Contextual Content Services (ECM) platform – and Records Management Solution (RMS) to streamline the end-to-end records lifecycle and ensure the integrity of the documents. Furthermore, there was a significant tractional growth and minimized TAT. Read the complete case study to gain detailed insights into other business benefits accrued by the customer and explore the core highlights of the implementation.