A Top Conventional Bank in Bahamas Achieves End-to-end Automation in Lending & Onboarding Processes

Overview

The customer is a leading bank in the Bahamas with a 60-year history of providing banking services. It offers a full range of financial products and services, including deposit accounts, loan products, and credit cards.

Pain Points 

• Legacy processes involved multiple hand-offs
• The siloed branch-wise process led to inconsistent customer experience
• High turnaround time resulted from the physical transfer of applications
• Absence of monitoring tools and limited reports caused low process visibility

Transforming with Newgen 

The bank streamlined the account opening and retail loan process by implementing Newgen’s low-code process automation platform (BPM). The platform helped to improve efficiency, enabled omnichannel onboarding, standardized processes, and reduced costs.

Download the complete case study to learn how our solutions brought about the changes.