An Australian Automotive Service Industry Leader Achieves Operational Efficiency with Newgen

Background

Our customer is an Australia-based organization specializing in delivering solutions and services in the automotive industry. It has more than 20 offices across Australia, New Zealand, the United Kingdom, and the Philippines. The organization sought a modern system to tackle various operational challenges and improve interaction with its partners and customers.

Key Challenges

• Lack of a centralized repository
• Error-prone manually driven processes
• Ineffective multichannel communication
• High reliance on multiple applications
• Inefficient case initiation

Proposed Solution

The organization selected the NewgenONE low-code platform to streamline its claims processing system. The implementation of the platform helped the organization achieve operational efficiency, reduce business risks, and enhance profitability.

Benefits Delivered

• Enhanced efficiency with faster claims management
• Real-time alerts and notifications
• Personalized dashboards with valuable insights
• Efficient customer request processing

Download the case study to explore the benefits of our Insurance Claims Processing software.