NewgenONE Harper
GenAI-powered Conversion Intelligence Platform
Harper is an AI Agent that helps you audit 100% of your calls, highlights what your customers want, and provides you with clear steps to improve conversions. Designed for enterprise contact centers and sales teams, it simplifies sales operations and enhances customer experience through conversation intelligence.
How NewgenONE Harper Improves Revenue and Contact Center Performance
Understand Your Customers Better
Boost Conversion
Improve Contact Centre Performance
From What to Why
Understand Your Customers Better
Gather unsolicited feedback directly from customer calls to gain valuable insights. Make better decisions by understanding customer behavior and hidden pain points within every interaction.
Boost Conversion
Analyze 100% of the calls and gain complete visibility into customer interactions. Drive higher conversions by transforming each conversation into a persuasive, personalized experience. Optimize outcomes by intelligently pairing customers with the right agents and strategically retargeting high-potential leads.
Improve Contact Centre Performance
Monitor agent performance by analyzing every interaction and enhance their effectiveness with timely feedback. Leverage industry-specific, fine-tuned models to create personalized training plans that drive continuous improvement.
From What to Why
Engage with your data using a GenAI-powered natural language interface to uncover the ‘Whys’ behind your business trends. Conduct thought experiments, test your hypotheses, and develop data-driven insights to fuel growth.
Understand Your Customers Better
Gather unsolicited feedback directly from customer calls to gain valuable insights. Make better decisions by understanding customer behavior and hidden pain points within every interaction.
Boost Conversion
Analyze 100% of the calls and gain complete visibility into customer interactions. Drive higher conversions by transforming each conversation into a persuasive, personalized experience. Optimize outcomes by intelligently pairing customers with the right agents and strategically retargeting high-potential leads.
Improve Contact Centre Performance
Monitor agent performance by analyzing every interaction and enhance their effectiveness with timely feedback. Leverage industry-specific, fine-tuned models to create personalized training plans that drive continuous improvement.
From What to Why
Engage with your data using a GenAI-powered natural language interface to uncover the ‘Whys’ behind your business trends. Conduct thought experiments, test your hypotheses, and develop data-driven insights to fuel growth.
Key Design Principles of NewgenONE Harper
Reliable
Harper is built to enhance reliability of your data and support rigorous scenario testing. We continuously monitor performance and update models with advancements. Our transparency in AI decision-making fosters trust and accuracy.
Secure
Harper uses industry-leading practices to protect data, including advanced encryption and regular audits. Anomaly detection and prompt issue resolution ensure robust protection against evolving threats to client data.
Responsible
Harper prioritizes ethical, transparent, and accountable AI development. The explainability functions clarify decision-making processes. We rigorously eliminate biases and prevent hallucination in our models. We ensure fairness, inclusivity, and continuous improvement, empowering users with comprehensive training and support.
Reliable
Harper is built to enhance reliability of your data and support rigorous scenario testing. We continuously monitor performance and update models with advancements. Our transparency in AI decision-making fosters trust and accuracy.
Secure
Harper uses industry-leading practices to protect data, including advanced encryption and regular audits. Anomaly detection and prompt issue resolution ensure robust protection against evolving threats to client data.
Responsible
Harper prioritizes ethical, transparent, and accountable AI development. The explainability functions clarify decision-making processes. We rigorously eliminate biases and prevent hallucination in our models. We ensure fairness, inclusivity, and continuous improvement, empowering users with comprehensive training and support.
See Conversion Intelligence in Action
uncover what truly drives customer decisions and improve contact center performance.
