Digital. Dynamic. Dependable.
Optimize Service Request Management for Insurance Providers
Elevate customer satisfaction and productivity with AI-led proactive servicing and real-time resolution of requests.
“Newgen has significantly streamlined our service request management operations and reduced request resolution time by over 50%. We have cut down on manual processing and empowered our team to focus on delivering value-added services.”
VP , Service Request Management, Leading Insurance Company
Learn What Newgen’s Insurance Service Request Management Can Do For You
Tailored Low-code Platform and GenAI Excellence
Stay agile, scalable, and responsive to align seamlessly with the evolving business needs of the US insurance market. Streamline complex information into concise and actionable insights and generate sophisticated policy summaries with GenAI.
Efficient Dashboard and Reporting
Experience real-time insights and data-driven decision-making with our robust dashboard and reporting features. Track service-request metrics, monitor performance, and gain valuable insights into your insurance operations.
Streamlined Automated Requests
Automate service-request workflows to ease the manual workload and attain swift operations. Leverage GenAI to transform workflows, suggest solutions, and reduce the workload on your insurance agents. Automated routing reduces average resolution time and boosts operational agility.
Empowering Users with a Self-Service Portal
Allow customers to raise requests through multiple touchpoints and get real-time updates. Engage with your customers using a transparent and user-friendly self-service portal. Facilitate effortless request submission and tracking, enhancing the overall experience for both customers and internal stakeholders.
Tailored Low-code Platform and GenAI Excellence
Stay agile, scalable, and responsive to align seamlessly with the evolving business needs of the US insurance market. Streamline complex information into concise and actionable insights and generate sophisticated policy summaries with GenAI.
Efficient Dashboard and Reporting
Experience real-time insights and data-driven decision-making with our robust dashboard and reporting features. Track service-request metrics, monitor performance, and gain valuable insights into your insurance operations.
Streamlined Automated Requests
Automate service-request workflows to ease the manual workload and attain swift operations. Leverage GenAI to transform workflows, suggest solutions, and reduce the workload on your insurance agents. Automated routing reduces average resolution time and boosts operational agility.
Empowering Users with a Self-Service Portal
Allow customers to raise requests through multiple touchpoints and get real-time updates. Engage with your customers using a transparent and user-friendly self-service portal. Facilitate effortless request submission and tracking, enhancing the overall experience for both customers and internal stakeholders.
Brands using Newgen Platform
Prebuilt Connectors & API
