Modernize Your Operations Around ERP Without Overhauling It

How to Build Agility, Efficiency, and Intelligence Without Replacing Your Core Systems

The ERP Dilemma: Essential Yet Inflexible

For decades, Enterprise Resource Planning (ERP) systems have been the foundation of large enterprises. From finance to supply chain and HR, they have ensured standardization, consistency, and reliable data management. Yet, as digital transformation accelerates, many organizations are realizing that their ERP while indispensable has become a bottleneck for innovation.

Upgrading an ERP system is a massive undertaking, often costing hundreds of millions of dollars, taking years to complete, and disrupting existing operations. According to McKinsey, ERP modernization can cost as much as $500 million and shape a company’s business model for the next decade.

In today’s digital economy, it’s no longer enough to have a strong ERP. Organizations must find a way to modernize around ERP leveraging its strengths while building flexibility, intelligence, and agility around it.

Why Modernize Around ERP

Enterprises pursuing modernization usually aim to:

• Enhance customer experience through faster, more personalized services.
• Boost operational efficiency by automating manual, repetitive tasks.
• Drive innovation without compromising on compliance and control.

However, traditional ERP architectures aren’t built for speed or change. Their monolithic structures make integration complex, updates slow, and customization costly. Even adding new technologies like AI or RPA often requires heavy coding or external modules.

The answer is not to replace ERP but to augment it.

By modernizing around ERP, enterprises can retain the stability of their existing systems while surrounding them with modern digital capabilities that make the entire business more adaptive and intelligent.

The NewgenONE Approach: Modernize Without Overhauling

The NewgenONE Digital Transformation Platform offers a pragmatic path forward. It doesn’t replace ERP it integrates with it seamlessly to create an agile digital ecosystem that extends the ERP’s value across the enterprise.

Built with low code, AI, process automation, and content services, NewgenONE connects your people, systems, and processes into a unified, intelligent framework.

Key Advantages of the NewgenONE Platform

• Works with any ERP (SAP, Oracle, Microsoft Dynamics, etc.)
• Connects siloed applications for unified business workflows
• Enables omnichannel engagement for employees, customers, and partners
• Digitizes content and communication across touchpoints
• Uses AI and RPA to automate complex decisions and tasks
• Offers cloud, on-premises, or hybrid deployment options

The platform effectively creates a digital layer around the ERP, driving agility, intelligence, and customer-centric innovation all without costly reimplementation.

Building Blocks of Modernization Around ERP

Modernization is about unifying your enterprise connecting processes, data, and communication so that every function works in sync.

Process Automation Across Functions

ERP processes like procure-to-pay, order-to-cash, and record-to-report can be automated end-to-end through workflow orchestration, cutting across departments and systems.

Example:

• Digital PO and invoice approval workflows.
• Real-time routing, delegation, and escalation.
• Straight-through processing for recurring transactions.

Contextual Content Management

Documents like contracts, purchase orders, and receipts often sit outside the ERP. Integrating content services ensures that documents are managed contextually within workflows, improving visibility and compliance.

Intelligent Decision Automation

Using AI and business rules, NewgenONE augments ERP workflows with intelligence. This includes predictive insights, exception handling, and prescriptive recommendations.

Example: Automatically detect anomalies in vendor invoices, route them for review, and ensure timely correction all without manual intervention.

Omnichannel Collaboration and Communication

Modernizing around ERP means extending operations beyond internal teams. Suppliers, customers, and partners must collaborate digitally across devices and channels.

With integrated omnichannel engagement, enterprises can:

• Notify stakeholders in real time.
• Manage communications through centralized dashboards.
• Deliver consistent service experiences anytime, anywhere.

Case in Point: Modernizing Procure-to-Pay (P2P)

Manufacturers leveraging NewgenONE around ERP have achieved complete visibility and automation in their P2P lifecycle.

Outcomes include:

• Touchless purchase orders executed in near real time.
• 100% digital invoice processing and payments.
• Streamlined supplier management with real-time collaboration.
• Transparent, traceable workflows from procurement to compliance.
• Faster decision-making for sourcing, payments, and cash flow visibility.

This end-to-end automation turns traditional, manual P2P operations into agile, insight-driven ecosystems that respond quickly to business needs.

The Extended Enterprise Vision

In a truly digital organization, operations don’t stop at the enterprise boundary. The goal is to create an extended enterprise where employees, suppliers, partners, and customers collaborate on a single digital platform.

NewgenONE enables this through:

• Microservices architecture that ensures scalability and modularity.
• Secure cloud deployment for anytime-anywhere access.
• Integration APIs that connect internal and external systems effortlessly.
• Governed workflows that ensure compliance while allowing flexibility.

As Gartner highlights, enterprises today are rethinking content operations to deliver holistic, connected experiences and NewgenONE makes that vision achievable.

Key Business Outcomes

Organizations modernizing around ERP with NewgenONE have reported:

By combining automation, intelligence, and low-code agility, enterprises can achieve measurable ROI while minimizing disruption.

Analyst Recognition

NewgenONE’s capabilities are validated by leading global analysts:

• Leader in The Forrester Wave™: Content Platforms, Q1 2023
• Strong Performer in Forrester Wave™: Robotic Process Automation, Q1 2023
• Niche Player in Gartner® Magic Quadrant™ for Low-Code Application Platforms, 2023
• Leader in Aspire Leaderboard for CCM, 2021

This recognition reinforces Newgen’s position as a trusted partner for enterprise transformation.

Real-World Applications Across Industries

NewgenONE has helped organizations in multiple sectors modernize around their ERP systems:

Banking: Loan origination, trade finance, and onboarding.
Insurance: Policy servicing, claims, and underwriting.
Healthcare: Member services, provider lifecycle, and claims management.
Manufacturing: Procurement, inventory, and compliance workflows.
Government: Citizen-centric services and records management.

By unifying systems and automating processes, enterprises across industries achieve agility, visibility, and resilience.

The Future: Intelligent, Connected, and Scalable

ERP modernization doesn’t have to be a multi-year, high-cost transformation. With NewgenONE, enterprises can evolve incrementally adding intelligence, automation, and integration layers around ERP to create a digital-first enterprise.

This approach offers:

• Faster go-to-market for new products.
• Improved customer experience and satisfaction.
• Reduced dependency on IT for workflow updates.
• End-to-end transparency across operations.

As digital ecosystems expand, modernizing around ERP ensures that organizations remain competitive, connected, and future-ready without the cost and risk of starting over.

About Newgen

Newgen Software is a global provider of a unified digital transformation platform with native process automation, content services, and communication management capabilities.

Through its low-code NewgenONE platform, enterprises can design, automate, and optimize complex business processes while leveraging their existing systems including ERP, CRM, and core banking platforms.