Forward Outlook for GCCs: Critical Global Trends Shaping 2026

Across the world, Global Capability Centres (GCCs) are feeling it. The energy is different, and the questions have changed. Conversations have move beyond process efficiency. The focus has shifted to something bigger.

‘How do we mature from capability centres to intelligent ecosystems that connect tech, process, and talent across borders.’

This shift has been building for years. Automation pushed workflows to move faster. As those systems matured, data began flowing at the speed of business, giving GCCs the visibility to rethink how work should move across teams and functions. Recently, artificial intelligence (AI) quietly entered, first through pilots and proofs of concept, then through everyday operations.

2025 Set the Stage. 2026 Builds on the Momentum

By the end of 2025, a new foundation had taken shape. In 2026, the groundwork is picking steam. Three forces mark the tipping point.

These developments are changing how global enterprises create and scale value, and they are pushing GCCs into a new identity as the enterprise brain.

Here’s what the enterprise brain looks like

• Automation paired with intelligence
• Decisions flow from real-time data
• Compliance is built into the process itself
• Execution self-learns and adapts continuously

Download the full report to explore how the forward-looking GCCs are putting this architecture into action, including deploying Industrial AI for delivering closed-loop execution, using CXO-GPT for giving leaders instant, data-driven judgment, and embedding compliance in processes through low-code.

The full report further, mapping out all the 5 defining trends and showing to build this step by step. It outlines what leaders can execute now to stay ahead.

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