Orchestrating the Core Insurance Journeys through AI Agents

AI agents are no longer a futuristic element. They are very much here, and assisting underwriters, claim adjudicators and policy managers to create intelligent insurance journeys. Think of them as intelligent partners embedded in your operations. Our exclusive perspective paper takes a peek into the future of insurance that is catalyzed by Agentic AI.

What Makes Agentic AI a Strategic Choice

Insurance is stepping into a new era of agility. From rising customer expectations to increasing operational complexity, everything is accelerating. Yet many insurers continue to rely on outdated systems and manual workflows that cause delays, inflate costs, and limit innovation. Underwriting, claims, and policy servicing need more than surface-level improvements. They need a smarter and more agile foundation.

Agentic AI is redefining how the insurance industry operates by empowering agents that act, learn, and decide while keeping humans-in-the-loop. Purpose-built for insurance, these agents bring intelligence to every touchpoint, delivering a seamless claims experience at scale, improving underwriting accuracy and speed, and transforming servicing into a proactive and personalized journey.

A New Perspective on Insurance Transformation

As per a Deloitte report, 82% of insurance carriers plan to adopt agentic AI systems within the next three years. This paper delves into the following aspects:

• The shift from reactive to agentic insurance operations
• The role of AI assistants in underwriting, claims, and policy servicing with proven use cases
• Business impact for enhanced efficiency, accuracy, and customer experience
• How insurers are building scalable low-code AI ecosystems
• Actionable strategies to transform insurance journeys

Download the PoV to understand how leading insurers are building intelligent, future-ready operations that scale.