Why Newgen’s Digital Automation Platform for Your Government Organization

Empowering Governments for the Digital Era

Government organizations today face mounting pressure to improve citizen services, ensure transparency, and deliver efficiency all while managing limited budgets and complex regulations. From citizen onboarding to internal workflows, most agencies still depend on legacy systems, siloed applications, and paper-driven processes that slow progress and reduce accountability.

To truly serve citizens in the digital age, governments must evolve from fragmented operations to connected, intelligent, and agile ecosystems. This is where Newgen’s Low Code Digital Transformation Platform plays a pivotal role helping governments simplify complex workflows, ensure data security, and deliver faster, more reliable services.

This eBook outlines seven reasons why government organizations worldwide choose Newgen as their trusted digital transformation partner.

Flexible, Government-Specific Solutions

Newgen offers tailored solutions built specifically for government environments, powered by low code automation, enterprise content management (ECM), and case management capabilities.

The platform supports every government-to-government, government-to-citizen, and government-to-business interaction enabling complete digitization while improving efficiency, accuracy, and compliance.

Key Benefits

• Streamlined public service delivery and internal collaboration.
• Automated documentation and recordkeeping.
• Unified citizen and department-level data access.
• Seamless digital workflows across departments.

Customer Success Example

“Adopting the Newgen platform has helped us reduce application processing time from two weeks to two to three days. We have greater control over our processes and enhanced visibility on performance.”
Gopinath Pillai, Director – CLAS Singapore, Law Society of Singapore

Deep Involvement of the Principal Product Owner

Successful digital transformation depends as much on execution as on technology. Newgen ensures direct involvement of principal product owners and expert solution architects during every stage of implementation.

This approach guarantees that the solution design aligns with each department’s objectives, ensuring first-time-right architecture, seamless rollout, and rapid adoption.

Implementation Highlights

• Continuous collaboration between business and IT teams.
• Agile delivery model for iterative testing and feedback.
• Dedicated support from Newgen’s government specialists.

Proven Scalability for Mission-Mode Deployments

Newgen’s platform is designed for large-scale, mission-critical deployments. With experience across more than 69 countries and 200+ government implementations, Newgen helps agencies achieve national-level transformation efficiently and securely.

Case in Point

A major public sector organization uses Newgen’s Electronic Document and Records Management System (EDRMS) to manage over 15 billion documents accessed by 25,000 concurrent users across 2,000 offices.

This level of scalability ensures that even the most complex, high-volume government operations run smoothly and reliably.

Cloud-Ready and Multi-Tenant Architecture

Governments today need secure, flexible, and scalable IT infrastructure. Newgen’s cloud-based deployment model offers hybrid, on-premises, and multi-tenant cloud options, ensuring compliance with national security and data residency policies.

Cloud Deployment Features

• 24/7 uninterrupted access with built-in disaster recovery.
• Centralized infrastructure with transparent governance.
• Support for Microsoft Azure, AWS, and government-approved clouds.
• Pay-as-you-go model for cost efficiency.

Benefits for Government Agencies

• Lower IT maintenance costs.
• Enhanced scalability for national initiatives.
• Guaranteed data sovereignty and privacy.

Continuous Innovation

At Newgen, innovation isn’t an afterthought it’s a culture. The platform integrates AI, robotic process automation (RPA), analytics, and mobility to help governments offer faster, smarter, and citizen-friendly services.

Platform Capabilities

• AI-driven document classification and metadata tagging.
• Social sensing for citizen sentiment and feedback analysis.
• Mobile accessibility for field officers and decision-makers.
• Cognitive bots pre-trained for smart data extraction and routing.

This continuous innovation ensures that public services remain responsive, relevant, and accessible anytime, anywhere.

Compliant and Globally Recognized Solutions

Newgen’s platform complies with the world’s most stringent regulatory, quality, and data security standards. The company’s solutions are certified and recognized by leading industry analysts.

Key Recognitions and Certifications

• Visionary in Gartner Magic Quadrant for Content Services Platforms (2020).
• Niche Player in Gartner Magic Quadrant for Low-Code Application Platforms (2020).
• Strong Performer in Forrester Wave: ECM Content Platforms (2019).
• ISO 9001:2000, ISO 27001, and CMMI Level 3 Certified.
• Compliant with DoD 5015.02, ISO 15489, ISO 16175, NRAA Oman, VERS, and MoReq standards.

These certifications underscore Newgen’s reliability in enabling government digital transformation with full compliance and accountability.

Security by Design

Security is the foundation of every Newgen implementation. All government applications are developed with security by design, ensuring end-to-end protection across systems, networks, and data layers.

Security Capabilities

• Data and document encryption across all environments.
• Compliance with OWASP guidelines.
• Support for LDAP, SSO, PKI, biometrics, and digital signatures.
• Strong password policies and access management controls.

This secure framework helps governments operate with confidence, knowing that citizen data and classified information are protected under global standards.

Measurable Impact for Governments Worldwide

Government organizations leveraging Newgen’s platform have achieved remarkable results:

These outcomes demonstrate Newgen’s ability to help public sector organizations deliver faster, more transparent, and more citizen-friendly governance.

Transforming Governance for a Digital Future

From national ID programs to municipal service portals, from e-filing systems to citizen grievance redressal Newgen’s solutions empower governments to connect processes, people, and data seamlessly.

By leveraging low code, automation, and content intelligence, Newgen helps public sector organizations move from reactive service delivery to proactive, data-driven governance.

Governments that partner with Newgen gain the agility to launch new schemes faster, enhance transparency, improve collaboration, and elevate citizen experience.

About Newgen

Newgen Software is a global provider of a unified digital transformation platform with native process automation, content services, and customer communication management (CCM) capabilities.

Governments across continents trust NewgenONE to build agile, compliant, and citizen-centric digital ecosystems that accelerate service delivery, enhance accountability, and reduce administrative burden.