Newgensoft Logo
Contact Us

Driving Digital Agility Across Borders

In today’s hyperconnected economy, organizations are under constant pressure to innovate faster, operate smarter, and deliver exceptional customer experiences — all while maintaining compliance and efficiency. Legacy systems and fragmented workflows often stand in the way, slowing transformation and increasing operational risk.

Newgen’s Low-Code Digital Transformation Platform empowers global enterprises to modernize complex, content-driven processes and deliver consistent, intelligent, and connected experiences across regions. This eBook explores how leading organizations in Singapore and across the Asia-Pacific region have leveraged Newgen’s platform to automate critical operations, enhance agility, and achieve measurable business impact.

How the Platform Enables Transformation?

NewgenONE, the unified low-code platform, brings together process automation (iBPS), content management (ECM), customer communication (CCM), and AI/analytics into one seamless ecosystem.

Key capabilities include:

  • End-to-end digitization of complex, document-heavy processes.
  • Rapid, low-code development for faster deployment.
  • AI-infused decision-making and data insights.
  • Omnichannel engagement for personalized customer communication.
  • Cloud-native architecture for scalability and security.

By connecting front, middle, and back-office operations, NewgenONE eliminates silos, improves collaboration, and enables enterprises to operate with speed and intelligence.

Global Success Stories: Transformation in Action

1. Singapore’s Energy Regulator Modernizes Licensing and Scholarship Management

The Challenge:
The agency relied on outdated legacy systems to handle licensing and scholarship approvals. These systems were slow, fragmented, and caused delays that impacted citizen satisfaction and compliance.

The Solution:
Newgen deployed its low-code automation platform integrating Intelligent Process Automation (iBPS), Omnichannel Customer Engagement (CCM), and Contextual Content Services (ECM) — all hosted securely on the GCC Azure Cloud.

Results Achieved:

  • Streamlined license and scholarship approval processes.
  • 360-degree view of applicant data for smarter decision-making.
  • Enhanced user experience through intuitive digital interfaces.
  • Reduced operational costs and turnaround times.
  • Automated appeals and claims submissions, minimizing manual errors.
2. A Global Bank Accelerates Digital Transformation

The Challenge:
A leading global banking group, with operations in over 60 markets, struggled with slow modernization, long deployment cycles, and excessive IT dependency.

The Solution:
Newgen implemented its low-code platform to automate workflows across deal financing, client onboarding, fund management, and contract operations.

Results Achieved:

  • New processes deployed in under three months.
  • A successful citizen developer program empowered 180 employees to build and automate workflows independently.
  • Onboarding automated across 56 countries.
  • Improved agility, transparency, and innovation across business units.

This transformation reduced time-to-market and helped the bank maintain a competitive edge in a rapidly evolving financial landscape.

3. Apex Healthcare Organization in Singapore Streamlines Subvention Processing

The Challenge:
A government healthcare body faced inefficiencies in managing public healthcare subvention — a process that was paper-heavy, manual, and error-prone.

The Solution:
Newgen automated the entire subvention lifecycle, including submission, calculation, approval, simulation, and extension requests. The system integrated with multiple third-party data sources and was deployed on AWS Cloud under a GCC infrastructure.

Results Achieved:

  • End-to-end subvention automation and rule-based calculations.
  • Real-time impact analysis and reporting dashboards.
  • Transparent budgeting for upcoming financial years.
  • Single source of truth for workload and subsidy data.
  • 50% reduction in turnaround time for approvals and processing.
4. Legal Authority Digitizes Case Management

The Challenge:
A Southeast Asian government’s legal department, responsible for law drafting and advisory, struggled with legacy systems, limited collaboration, and data security challenges.

The Solution:
Using Newgen’s low-code case management capabilities, the organization digitized legal drafting, case tracking, and document workflows.

Results Achieved:

  • Streamlined case management and legal review cycles.
  • Secure and structured document storage.
  • Enhanced collaboration between legal teams.
  • Full audit visibility and controlled attorney authorization.
  • Significantly improved workforce productivity and turnaround time.
5. Port Authority Reinvents Mission-Critical Operations

The Challenge:
An Asia-Pacific port authority faced long approval times for shore leave and crew change processes due to manual tracking and form-based workflows.

The Solution:
Newgen’s low-code platform automated key processes — shore leave management, crew change management, and safe entry approvals.

Results Achieved:

  • Instant data validation and real-time dashboards.
  • Bulk data uploads for faster form processing.
  • Reduced manual data entry and minimized turnaround times.
  • Enhanced operational efficiency and improved crew management experience.

Why Enterprises Choose Newgen?

  • Unified Platform Approach:
    Unlike point solutions, NewgenONE brings content, processes, and communication together on one intelligent low-code foundation.
  • Proven Industry Expertise:
    With decades of experience across banking, government, healthcare, and energy, Newgen ensures regulatory compliance and scalability.
  • Cloud-First and Secure:
    Deployed on Azure, AWS, or hybrid environments, Newgen’s platform ensures high availability, data protection, and regional data sovereignty.
  • Faster Time-to-Value:
    Low-code development empowers business users to create and adapt workflows quickly — enabling continuous innovation and operational agility.

The Business Impact

Organizations that have adopted NewgenONE report measurable improvements across operations:

  • 60% faster turnaround on customer and regulatory processes.
  • Up to 40% cost savings through workflow automation.
  • Improved compliance with audit-ready records and traceability.
  • Enhanced user and citizen experiences through unified digital interfaces.

By simplifying complex processes and enabling smart decision-making, Newgen empowers enterprises to stay future-ready, globally connected, and digitally resilient.

Begin Your Transformation Journey

If your organization is still grappling with legacy systems, fragmented workflows, or manual operations, it’s time to move forward.

icon-angle icon-bars icon-times