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Why Global Capability Centers (GCCs) Are Evolving?

Global Capability Centers (GCCs) have shifted far beyond cost arbitrage. Once focused primarily on back-office support, they are now innovation hubs, powering digital transformation across finance, supply chain, HR, and IT.

GCCs in India, China, Malaysia, the Philippines, and other emerging markets are fast becoming the strategic backbone for global enterprises not just cutting costs but driving value creation, digital adoption, and enterprise-wide innovation.

Key market insights:

  • GCC market size in India expected to reach $105 billion by 2030.
  • Workforce expected to grow to 2.8 million professionals.
  • Over 2,100 GCCs currently operating in India alone.

To stay competitive, GCC leaders must move beyond incremental tech upgrades and embrace AI-first digital transformation.

The Imperative for GCC Transformation

Today’s global business environment demands that GCCs evolve from operational support centers to centers of excellence. The focus has shifted to:

  • Cost optimization with measurable impact on enterprise profitability.
  • Digital-first transformation leveraging automation, AI, and advanced analytics.
  • Innovation and leadership in adopting emerging technologies like GenAI, blockchain, and predictive analytics.
  • Agility and resilience to handle market disruptions and compliance changes quickly.

GCC 2.0 Building Future-Ready Capabilities

  1. Revamp Processes for Efficiency and Compliance
    Outdated, manual workflows slow decision-making and increase risk. GCCs must redesign processes digitally, automate repetitive tasks, and ensure governance to improve compliance and speed.
  1. Integrate Advanced Technology
    AI, Generative AI (GenAI), blockchain, and low-code platforms are key to driving operational excellence and unlocking innovation. These technologies help GCCs reduce turnaround time, improve data accuracy, and deliver actionable insights.
  1. Empower Your Workforce
    Upskilling is crucial. Building a culture of continuous learning and enabling employees to leverage AI and analytics fosters innovation and future readiness.
  1. Adopt Agile Tech Stacks
    Move away from rigid, monolithic systems. Choose cloud-first, low-code, and API-driven architectures to adapt faster and integrate with enterprise systems seamlessly.

Four Phases to Future-Proof GCC Operations

Digital transformation for GCCs is a structured journey:

  • Phase 1 Assessment
    Evaluate process maturity, identify automation opportunities, and define KPIs.
  • Phase 2 Foundation
    Implement core platform capabilities, establish governance, and automate initial workflows.
  • Phase 3 Acceleration
    Scale automation, integrate AI/ML for predictive analytics, and leverage real-time dashboards.
  • Phase 4 Innovation
    Deploy GenAI and blockchain-driven use cases, predictive operations, and advanced data intelligence.

How Newgen Helps GCCs Lead Digital Transformation?

Newgen’s AI-enabled digital automation platform empowers GCCs to modernize end-to-end processes with speed, security, and scalability.

Key solutions include:

  • Finance & Accounting Automation
    • Procure-to-Pay (P2P)
    • Order-to-Cash (O2C)
    • Record-to-Report (R2R)
    • Vendor Management & Invoice Processing
    • Financial Close Governance & Audit Readiness
  • Human Resources & Administration
    • Employee Onboarding & Separation
    • Service Request Management
    • Travel & Expense Management
    • Legal & Compliance Automation
  • Enterprise Content Management
    • Centralized digital repositories
    • Secure, rights-based access
    • AI-powered document classification and search
  • Contract Lifecycle Management
    • Smart clause templates and dynamic updates
    • AI-driven risk tracking and renewal alerts
    • Real-time collaboration and approval workflows
  • Accounts Receivable & Collections
    • GenAI-driven invoice classification and allocation
    • Self-service customer portals
    • Predictive analytics for cash flow forecasting

The Power of Trusted AI & GenAI

Newgen brings responsible AI capabilities for GCCs to innovate safely:

  • AI/ML-driven predictions to optimize resources and improve financial decisions.
  • NewgenONE Marvin (GenAI layer): instant data summarization and insight generation.
  • Agentic AI Shield: explainable, bias-free models with full accountability.
  • Trusted AI Governance: secure, auditable deployments aligned with regulations.

With 70% of GCCs in India prioritizing GenAI adoption, early movers can lead innovation and set new benchmarks for productivity and accuracy.

Measurable Business Impact

GCCs implementing Newgen’s AI-first approach report:

  • 371% ROI with a payback period of just 6 months (Forrester TEI study).
  • Touchless processing across finance and procurement workflows.
  • Improved vendor collaboration and faster onboarding.
  • End-to-end compliance readiness with digital audit trails and advanced security.
  • Significant operational savings through hyperautomation and cloud agility.

Why Acting Now Matters?

As global enterprises demand innovation, speed, and resilience, GCCs must move beyond cost centers to strategic enablers. Early digital transformation adoption drives:

  • Competitive differentiation.
  • Higher value creation and enterprise influence.
  • Improved agility to support growth and change.

Delaying means increased operational debt and risk of being outpaced by peers who are already embracing AI and automation.

Begin Your GCC Digital Transformation

If your GCC wants to move beyond transactional support and become a center of excellence, now is the time to adopt an AI-first, low-code approach.

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