A Fast-growing US Commercial Bank Modernizes Loan Processing with Newgen

The customer is Florida’s largest independent state-chartered commercial bank, established in 1982. It serves diverse clients, including private businesses, real estate and construction firms, professionals, and high-net-worth individuals.

Despite its diversified offerings, system inflexibility and integration inefficiencies slowed down growth. The bank needed a solution to overcome system limitations and integration issues that hindered the automation of key functions.

Pain Points

• Limited digital access forced customers to visit a branch to raise a loan application
• Manual credit workflows led to flawed lending decisions
• Absence of system integration limited scalability and operational efficiencies
• Labor-intensive compliance checks introduced errors and increased regulatory risks

How Newgen Made a Difference

The bank transformed its lending process by implementing Newgen’s AI-first Consumer Loan Origination solution. The solution’s key capabilities, including an intelligent underwriting module, a strong integration layer, and a user-friendly customer portal, enabled it to streamline the entire loan lifecycle.

Key Benefits of the Implementation

• Accelerated Loan Approvals: An automated loan origination process led to quicker loans and happier customers
• Improved Compliance: Regulatory checks and fraud detection measures curbed identity theft and financial fraud
• Less Manual Interventions: End-to-end process automation decreased manual efforts and enhanced overall efficiency
• Optimized Employee Workflows: The solution freed up the team to focus on high-value customer interactions

Download the case study to learn how Newgen’s AI-first approach delivered tangible benefits for the bank.