US-based Fortune 500 Insurer Digitally Transforms its Processes with Newgen in collaboration with Infosys

Overview

Our client is the largest publicly traded property and casualty insurance company in the United States and a constituent of the Dow Jones Industrial Average. They offer a wide range of insurance products, encompassing auto, property, and commercial lines.

The client handles complex, multi-decade injury and environmental claims, often involving multiple parties, predominantly reliant on paper records. To improve efficiency, they wanted to digitize half a million claims across North American offices, enhance document retrieval, cut real estate expenses, and implement a centralized document management system. Seamless collaboration across teams and lines of business was crucial to see a digital transformation in insurance.

How Newgen Made a Difference?

Newgen, in collaboration with Team Infosys, orchestrated a transformative digital overhaul by embracing the Agile Kanban methodology in the implementation of Newgen’s contextual content service (ECM platform). This comprehensive approach involved a meticulous assessment of document types and quantities within the specified scope, resulting in the successful digitization and upload of approximately half a million documents, equivalent to about 20 million pages.

Read the complete success story to gain detailed insights into how the client availed various other business benefits in the automation in insurance, including significant cost reduction, enhanced data security, and better access control over processes.