Customer Overview
The customer, one of the oldest private sector banks in India, has a strong network of over 850 branches across the nation. The bank offers a diverse range of financial services with a focus on Micro, Small, and Medium Enterprises (MSME) lending. Seeking a platform that could eliminate paper-based documentation, reduce dependency on manual workflows, upgrade its legacy systems, and improve customer experience, it partnered with Newgen for lending automation.
Newgen’s Transformative Approach
Newgen implemented its AI-powered Loan Origination Solution for MSMEs (Micro, Small, and Medium Enterprises). Based on a low-code platform, the solutions enabled end-to-end digital transformation across lending, collections, customer onboarding, and enterprise content management.
Implementation Impact
- MSME loans accounted for approximately 41% of total loan approvals
- Turnaround time for MSME loans decreased to 48 hours
- Significant decline in gross NPAs through AI-assisted lending
Download the complete case study to discover how Newgen’s loan origination solution proved to be a game changer for the bank.
