A Leading Co-operative Bank in India Enhances its Online Account Opening Experience with Newgen

Overview

Our customer, one of India’s leading co-operative banks, offers a wide range of banking services, including retail banking, corporate banking, and international banking. Facing challenges in its onboarding process, the bank partnered with Newgen and implemented the end-to-end automation software to transform its account opening experience.

How Newgen Made a Difference

Our low-code-based platform streamlined workflows, eliminating communication barriers and operational inefficiencies. The deployment included multiple solutions including Intelligent Process Automation (BPM), Contextual Content Services (ECM), and Omnichannel Customer Engagement (CCM).

Implementation Impact

With a unified platform offering automated account opening and self-service portals, the bank transformed its customer experience while ensuring compliance and security.

• The bank witnessed significant results, with over 2,000 new accounts opened in the initial implementation phase
• End-to-end digitization of the onboarding process resulted in faster decision-making and increased efficiency
• Self-service portal and faster response led to better customer experience

Read the complete case study to know how Newgen supported seamless document migration and automated account opening, driving efficiency and customer satisfaction.