A Renowned Financial Regulator Augments AI Intelligence for Faster, Smarter Oversight with Newgen

Overview

Our customer is a global financial regulator, overseeing monetary policies and banking operations for a major economy. The regulatory body set out to move from being merely automated to a fully intelligent, AI‑first oversight model in its operations. Already equipped with advanced digital systems, the regulator had a bold vision, i.e., to embed Agentic AI into its regulatory ecosystem for faster and smarter decisions. The customer chose Newgen as its digital transformation partner to operationalize this vision.

Newgen’s Approach to Transformation

Newgen brought it all together with its AI-first platform, connecting the regulator’s scattered systems into one streamlined setup. By combining workflow automation (BPM), document intelligence (ECM), communication management (CCM), and real-time decision support, the regulator simplified over 60 regulatory processes.

Leveraging the platform, the customer:

• Built a decision engine that analyzed decades of rulings in seconds
• Designed dynamic workflows that self-routed cases based on complexity
• Established a living knowledge hub for instant precedent analysis and compliance traceability
• Enabled real-time, personalized communication with banking stakeholders

The result: reduced manual work, faster decisions, enhanced accuracy, and a better accountable regulatory framework.

Read the complete case study to see how the regulator turned its operations into a truly intelligent oversight system with AI. Understand how Agentic AI empowered real-time decision-making, automated complex workflows, and ensured compliance at speed.