Family Guardian Automates End-to-end Insurance Journey with Newgen

Customer Overview

Family Guardian, a leading insurance provider in the Commonwealth of the Bahamas, has a rich history of 60 years committed to providing customized solutions to its growing customer base. The company partnered with Newgen to streamline its operations and improve service quality.

Newgen’s Solution

Family Guardian implemented Newgen’s low-code platforms for Contextual Content Services (ECM), Intelligent Process Automation (BPM), and Omnichannel Customer Engagement (CCM). The AI-powered platforms enabled the provider to streamline key processes, including underwriting, policy issuance, and claims management.

Benefits Achieved

• Better customer experience with personalized omnichannel communication
• Cost efficiency through streamlined operations and automated processes
• Improved compliance with evolving regulatory standards
• Accelerated turnaround for policy issuance and claims through enhanced collaboration

Download the complete case study to learn how the provider optimized the end-to-end insurance journey and gained competitive advantage.