An Aircraft Certifying Organization Transforms its Certification Process with Newgen

Overview

The client is a regulatory body operating under the Ministry of Defense. They certify aircraft and associated components and tools for military purposes. Manual processing of critical tasks, like certification and file movement, led to errors and a lack of transparency. The absence of an enterprise content management system, customer communication management system, and a business process automation solution  hindered seamless operations. To overcome departmental silos and the complicated operations pattern, the client onboarded with Newgen to automate their processes.

How Newgen Made a Difference?

The client leveraged Newgen’s Enterprise Content Management (ECM), Business Process Management (BPM), and Customer Communication Management (CCM) platform and seamlessly managed to automate end-to-end aircraft certification process.

Why Read this Success Story?

Download the complete case study to learn how the deployment empowered the client to offer a transformed experiences by streamlining processes with Newgen’s Enterprise Content Management (ECM) software, Customer Communication Management (CCM) solution, and Business Process Management (BPM) solution for better transparency.