The Total Economic Impact™ Of Newgen Software

Newgen commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Newgen Software. Forrester interviewed three decision-makers with experience of using Newgen Software. For the purposes of this study, Forrester aggregated the interviewees’ experiences and combined the results into a single composite organization.

• The Forrester Total Economic Impact™ study reports that Newgen Software delivered the following risk-adjusted present value (PV) quantified benefits to the composite enterprise using Newgen platform
• $5.3 million worth of value accrued over three years by digitizing manual data entry. Newgen platform, with its auto-extraction of data, auto-data validation, and single screen for data entry, enabled 50% in time savings on average per year
• $11.3 million in savings over three years through workflow digitization in the call center
• $20.1 million over a three-year horizon by automating the accounts payable process for faster revenue recognition
• $303K operational cost savings. Implementation of Newgen’s solution enabled the integration of existing systems and applications in a unified platform at scale. Furthermore, decommissioning unnecessary IT systems led to the cost savings

The composite enterprise achieved several unquantified benefits along with the quantifiable benefits, including enhanced employee and customer experiences, better adherence to regulatory compliance, improved innovation and agility with low code, and more.