The Forrester Wave™: Digital Process Automation Software, Q3 2025 evaluated 14 top DPA platform providers across 19 criteria and acknowledged Newgen as a ‘Strong Performer’.
The Forrester Wave: Digital Process Automation Software, Q3 2025 report, authored by Craig Le Clair, serves as a strategic guide for organizations evaluating DPA platforms. It highlights how enterprises can leverage advanced process automation, AI-driven decision-making, and enterprise integration to transform operations. Evaluating vendors across ‘current offerings’ and ‘strategy’ categories, the report recognizes the leaders, strong performers, and contenders among top vendors in the market.
What’s Inside the Report?
- Key Considerations for Evaluation: Access a detailed analysis across 13 current offering criteria and six strategy criteria for selecting an automation provider, along with customer feedback.
- The Agentic Disruption: Discover how AI agent design and configuration are reshaping the automation ecosystem as crucial elements for DPA innovation
- ‘Strong Performer’ Positioning: Explore how NewgenONE with native DPA, RPA, Agentic IDP Studio, and AI-led content management compares to other platforms.
According to the Report*:
“Newgen offers a complete, well-priced process platform that delivers rapid enhancements and compelling value, especially for financial services firms that need content, process, and case management.”
“Newgen’s excellent DPA vision is evident in its data science platform, strategic packaging of its AI agents, and successful early production deployments.”
“The NewgenONE Platform provides DPA, RPA, IDP, and enterprise content management via SaaS and private cloud. Content integrates seamlessly with process automation tools, and it supports contract management, onboarding, and loan origination…”
*Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .
