Newgen has been recognized as a ‘Leader’ in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment authored by Marci Maddox.
What Makes Newgen Stand Out As a Leader?
- Advanced GenAI Capabilities
- Highly personalized AI-driven user journeys
- Seamless, multi-channel communications and collaboration
What’s Inside the Report?
Key Considerations for Organizations: Uncover the critical questions and factors that are shaping the next-gen, Generative AI-driven communication strategies:
- Assessment Criteria for Solutions: Explore how IDC evaluated the solutions based on critical criteria, including data privacy, integration with customer experience tools, and real-time reporting to identify industry leaders
- How Newgen Stands Out: Learn about the key strengths of Newgen’s AI-driven automation and cloud-native platform that help deliver an omnichannel customer experience and smarter content workflows
- Future of CX: Gain insights into how intelligent CCM solutions address evolving CX demands, enabling seamless, personalized interactions across channels
“Midmarket or enterprise organizations that seek a robust and scalable solution with strong native AI features and intelligent forms for managing complex communication networks and journeys should consider Newgen.”
-Marci Maddox, Research Vice President, Digital Experience Strategies, IDC
