December 18, 2025: Newgen Software, a global provider of an AI-first, unified digital transformation platform, announced its recognition in The Forrester Wave™: Insurance Agency Management Systems, Q4 2025 report, authored by Rohit Makhijani et al.
According to the report, “insurance agencies and brokerages face mounting pressure to evolve their traditional operating models to address customer churn that results from high premiums and to meet the demand for personalized, omnichannel digital experiences. To meet these needs, leading insurance agency management system (AMS) providers are aggressively emphasizing capabilities that directly support client retention and agent productivity, including end-to-end customer management and AI capabilities on a unified cloud-based system supported by APIs.”
According to Forrester’s evaluation, Newgen Software “provides a unified digital transformation platform to regulated industries, including insurance agencies, predominantly in East Asia.” The company offers its AMS platform via multiple modalities — cloud, on-premises, and hybrid — to give agencies options for different regulatory, data residency, and IT strategies. Agent recruitment, onboarding, compensation, and sales performance management are among Newgen AMS’s core capabilities.
Commenting on the recognition, Runki Goswami, CMO at Newgen, said, “In 2025, nearly 80% of insurers increased their technology investments to drive efficiency and growth. The focus was on adding emerging technologies to the tools that fit the way insurers work. At Newgen, we are creating solutions that bring intelligence, flexibility, and practical value to insurers’ daily operations. To us, this recognition confirms we are on the right track, and we continue to innovate so our customers can scale confidently, deliver superior value in every interaction, and reduce costs through automation and smarter processes.”
Newgen continues to advance its capabilities in agent onboarding, compensation and incentives management, workflow automation, and knowledge management. With its rules-based engines for commissions and incentives and growing infusion of AI-driven insights, Newgen equips agencies to simplify distribution processes, improve decision-making, and accelerate digital transformation.
About Newgen Software
Newgen is the leading provider of an AI-first unified digital transformation platform with native process automation, content services, customer engagement, and AI/ML capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low-code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries, Newgen unlocks simple with speed and agility.
For more details, visit www.newgensoft.com
Disclaimer: Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
