Customers expect seamless, personalized experiences, while insurers want faster processes, smarter systems, and a magic wand to keep up with market demands. While technology has been making wonders in this property and casualty (P&C) space, there’s a catch. Advancements in technology alone cannot always bridge the gap between customers’ expectations and operational needs.
One such example is the collaboration between Newgen and Guidewire that combines the strengths of two powerful platforms. Recently, this collaboration was recognized by Guidewire at the “2024 Partner Connect Consulting Excellence Award for Technology Cloud Integration Excellence.”
About the Award
The Guidewire Partner Connect Consulting Excellence Awards aims to recognize innovation, impact, and growth across Guidewire’s partner ecosystem. Newgen received the 2024 Technology Cloud Integration Excellence Award for the notable integration of its OmniDocs Contextual Content Services (ECM) Platform within Guidewire’s Policy Center and Claim Center. This integration empowers P&C insurers to streamline their operations, maximize efficiency, and deliver excellent customer-focused experiences.
While awards are a great addition, the real story lies in how this partnership is transforming insurers’ operations.
What makes this collaboration so impactful? Let’s explore how Newgen and Guidewire are enabling insurers to expedite their digital transformation efforts.
Solving Real Problems: The Smarter & Faster Way!
The P&C insurance industry faces several ongoing challenges:
- regulatory pressures
- rising expectations for swift, digital-first services
- complexities of managing claims and policy documents
One of the biggest barriers is the lack of integration and interoperability across systems. Insurers often end up lost in a maze of disconnected systems to access content, slowing processes and impacting customer service.
That’s where Newgen’s ECM platform shines through.
Seamlessly integrated with Guidewire’s core systems—ClaimCenter and PolicyCenter—it creates a unified framework for accessing and managing all critical content from a single source in real time. With a user-friendly interface, the workbench enhances collaboration, simplifies decision-making, and ensures easy information access.
Newgen’s integration has enabled P&C insurers to leverage Guidewire’s platform to its fullest potential, delivering:
Streamlined Content Lifecycle Management | Accelerated Time-to-market | Operational Scalability| Transformed Employee and Customer Experiences
Now, let’s understand how exactly the integration is a game-changer by diving into some key features of the integration.
The Newgen x Guidewire: Features that Make a Difference
With the collaboration, insurers are no longer tied down by fragmented systems. They get a platform that transforms the way they manage documents, pool resources, and make decisions.
1. A Unified View of Claims and Policy Files
With a universal viewer, users can effectively look through and engage with multi-page documents, claims & policies, images, and audio/video media files—all from one interface. Insurers get a 360-degree picture of their functions. This translates into faster and more informed decision-making.
2. Comprehensive Content Management
Automation takes over, minimizing the need for manual intervention. Claims handlers, for instance, can capture, upload, and manage documents directly in Guidewire ClaimCenter and PolicyCenter. OmniDocs links documents with claims data and policy information, ensuring effortless fetching.
3. Better Teamwork
Insurance teams often work across departments and locations, making collaboration necessary. OmniDocs allows admins to annotate, comment, and review content as well as records in real time. This ensures that all team members stay on the same page—both literally and figuratively.
4. Secure, Compliant, and Scalable Archiving
Data is secure, easy to find, and ready to grow as business scales. OmniDocs stores everything from large documents, images, and videos to Office files, PDFs, and emails—all protected against unauthorized access. It enables long-term retention and disposition, staying compliant.
The Final Word – from Integration to Transformation
Seamless systems aren’t the end goal—transformation is! With Newgen x Guidewire, insurers can:
- Accelerate
- Simplify
- Scale
Step into the future of insurance today. Explore Newgen’s ECM Platform here!
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