NewgenONE Platform
Do more with Duck Creek
Empower insurers with powerful contextual content services (ECM) and omnichannel customer engagement (CCM) within the Duck Creek application
Powered by NewgenONE, OmniDocs Contextual Content Services and Omnichannel Customer Engagement platforms seamlessly integrate with the Duck Creek application to provide a 360-degree view of all the communication and content related to customers, processes, and policies. The ECM platform offers a powerful search engine and filters, enabling insurers to quickly access large documents, including recorded videos and high-definition images. Furthermore, it enables content lifecycle management, secure archival, and real-time collaboration. Similarly, the CCM platform can help design all communications – standard or custom – rapidly through a visual modeling-driven environment and integrate them into the process through plug-and-play. It uses customer communication management software to deliver a delightful experience across the journey by keeping customers, partners, and employees connected across applications and touchpoints.
Newgen is a Duck Creek solution partner building integrations for Duck Creek Policy! Click on ECM and CCM integrations to know more.
Manage your Duck Creek Policy documents & communication from a single interface
Unified Access & Seamless Collaboration
Get a unified view of all the documents pertaining to a specific case. View and access content, including large-sized documents, images, audios, videos, MS Office files, and emails. Add notes, bookmarks, and comments on case-related documents. Initiate MS Teams and Zoom meetings from the Guidewire interface.
Easy Document Discovery
Find desired claims files and policy documents quickly with a powerful search engine and filters. Track all highlights, comments, and annotations within a document regardless of its size through a dedicated annotation search tool.
Comprehensive Content Management
Store content based on the defined classification scheme in a centralized repository. Set multiple levels of access rights on folders and documents to enable different repository views for various users. Add documents, view properties, maintain versions, capture audit trails, annotate content, including video and audio files, compare documents with synchronous scrolling and highlight differences, save PDF renditions, and more.
Personalized Customer Experience
Enable responsive customer interactions across channels and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real-time and analyze their interactions. Offer comprehensive dashboards and reports to maintain a 360-degree view of their customers’ communication life cycle.
Modernize Template Generation
Create engaging customer communications with user-friendly and ready-to-use designs, eliminating the need for coding expertise. Configure responsive communications and implement personalized rules, while ensuring robust security measures. Seamlessly transfer communication templates from legacy CCM systems to the advanced OmniOMS platform, streamlining the migration process effortlessly.
Secure Communications and Compliance
Leverage the cloud-native platform services to scale with ease and deliver brand-compliant communications faster. The cloud-friendly platform, with docker support on container architecture, enables organizations to ensure quick and effortless deployments with no downtime. Ensure 100% auto-archival of every communication while complying with regulatory and data protection requirements.
Why Should You Integrate Duck Creek with NewgenONE OmniDocs ECM & CCM Platforms
Contextual Content Services
Get a unified view of all the case-related content from a single interface. Enable a single source of truth by managing all the Duck Creek content on a centralized repository. Secure archiving and easy access to large-size documents and video files. Powerful document searches and filters: Users can effortlessly locate documents. Leverage intuitive search tools and collaboration capabilities to enhance productivity and enable intelligent decision-making. Add documents, view properties, maintain versions, capture audit trails, annotate content including video and audio files, redaction, compare documents with synchronous scrolling and highlight differences, save document as PDF, and much more.
Omnichannel Customer Engagement
Enable seamless engagement with customers through their preferred channels. Design all communications through a visual modeling-driven environment and seamlessly integrate them into business processes through plug-and-play functionality. Deliver a delightful customer experience across the entire journey. Personalize the customer experience with user-friendly template designs. Comply with regulatory and data protection requirements while ensuring 100% auto-archival of every communication. Supports a WYSIWYG (what you see is what you get) design environment that enables you to easily drag and drop various components such as data fields, barcodes, graphs, charts, and tables. Get a user-friendly rule-based composition and access to components and master templates.
About Duck Creek Technologies
Duck Creek Technologies is a leading provider of core system solutions to the P&C and general insurance industry. By accessing Duck Creek OnDemand, the company’s enterprise software as a service solution, insurance carriers are able to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek’s functionally-rich solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. For more information, visit www.duckcreek.com.