Overview

As the National Records & Archives Authority (NRAA) of a Middle Eastern nation, the customer governs and safeguards national records across 22 ministries. The authority faced siloed systems, paper-intensive workflows, and disconnected data, leading to high operational cost, duplication, limited visibility, and heightened compliance risks.

Newgen’s Intelligent Orchestration

NRAA partnered with Newgen to replace fragmented systems with the NewgenONE Electronic Data & Records Management System (EDRMS) and Correspondence Management System (CORMS) on a secure government cloud. The unified platform enables compliant lifecycle management of phygital records, with enterprise search, retention policies, archival capabilities, and seamless correspondence handling. Role-based access controls and an Arabic-first UX supported faster adoption across the organization.

The Impact

  • Secure inter-agency collaboration across 22 ministries
  • 20,000+ users supported through scaled-up operations
  • 2 million+ transactions streamlined

Download the case study to explore how this national authority achieved a future-ready records ecosystem with zero blind spots.