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24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |   

“Newgen has fundamentally transformed how we manage distressed assets. From faster portfolio acquisitions to streamlined recoveries and improved compliance, the solution gives us the agility, visibility, and intelligence needed to maximize NPA returns and stay ahead in a highly regulated market.”

Chief Operating Officer, A Leading Indian Asset Reconstruction Company

Benefits of Newgen’s ARCs Solutions for NBFCs

  • Intelligent Recovery Acceleration: Use AI/ML-led strategies for risk segmentation, smart target allocation, and litigation automation to maximize recovery efficiency and returns
  • Real-Time Operational Visibility: Gain 360-degree insights with configurable dashboards and reporting tools for end-to-end monitoring of loans, collections, and service requests
  • Low-Code Agility: Adapt quickly to regulatory and operational changes with Newgen’s low-code platform, enabling rapid workflow configuration and deployment without dependency on IT
  • Seamless Ecosystem Integration: Integrate with credit bureaus, dialers, legal systems, valuation partners, and payment gateways via 240+ adaptors for uninterrupted data flow and compliance
  • Omnichannel Accessibility: Empower ARC teams, legal agents, and field collectors with secure access via portals, mobile apps, and dashboards to drive faster actions from anywhere

How Newgen Helps NBFCs with Recovery, NPA and Service Management

AI-driven NPA Resolution and Recovery Acceleration

Streamline delinquency management and maximize NPA recoveries using AI/ML-led strategies for risk segmentation, predictive analytics, and automated recovery workflows across legal, repossession, and OTS stages.

Unified Collections Management

Manage soft, mid, and hard collections across channels with role-based dashboards, mobile-first apps for field agents, and dialer-integrated telecalling, all powered by real-time insights and automation.

optimized-process

Litigation and Legal Workflow Automation

Automate complex legal recovery processes including SARFAESI, DRT, and NCLT with configurable case workflows, document tracking, and third-party collaboration tools for faster, compliant outcomes.

Configurable Service Request Management

Track, route, and resolve customer and internal service requests across devices with a low-code service portal offering 200+ prebuilt templates and omnichannel submission support.

Real-time Monitoring and Incentive Management

Drive accountability and performance with user-specific dashboards, automated target allocation, and rules-based incentive tracking across recovery agents, legal teams, and collection zones.

Seamless Third-party Collaboration

Enable secure, role-based access for external stakeholders like advocates, valuers, and insurers to upload reports, manage tasks, and accelerate due diligence and recovery timelines.

AI-driven NPA Resolution and Recovery Acceleration

Streamline delinquency management and maximize NPA recoveries using AI/ML-led strategies for risk segmentation, predictive analytics, and automated recovery workflows across legal, repossession, and OTS stages.

Unified Collections Management

Manage soft, mid, and hard collections across channels with role-based dashboards, mobile-first apps for field agents, and dialer-integrated telecalling, all powered by real-time insights and automation.

optimized-process

Litigation and Legal Workflow Automation

Automate complex legal recovery processes including SARFAESI, DRT, and NCLT with configurable case workflows, document tracking, and third-party collaboration tools for faster, compliant outcomes.

Configurable Service Request Management

Track, route, and resolve customer and internal service requests across devices with a low-code service portal offering 200+ prebuilt templates and omnichannel submission support.

Real-time Monitoring and Incentive Management

Drive accountability and performance with user-specific dashboards, automated target allocation, and rules-based incentive tracking across recovery agents, legal teams, and collection zones.

Seamless Third-party Collaboration

Enable secure, role-based access for external stakeholders like advocates, valuers, and insurers to upload reports, manage tasks, and accelerate due diligence and recovery timelines.

Explore Newgen’s Comprehensive Solution Suite for ARCs

Portfolio Acquisition

Accelerate NPA acquisition with Newgen’s AI-powered portfolio onboarding solution. Conduct accurate risk assessment, legal checks, KYC, and valuation with real-time tracking and third-party collaboration. Streamline due diligence and decision-making, enabling faster, more informed investments that maximize ARC returns and ensure compliance.

Loan Management

Simplify loan lifecycle management with Newgen’s Loan Management System. Automate disbursals, repayments, rescheduling, and closures while ensuring accurate accounting, NPA tracking, and compliance. Support flexible loan structures, master data setup, and securitization with 50+ prebuilt reports, reducing operational overhead and boosting asset servicing efficiency.

Collection & Recovery

Maximize recoveries with AI-driven collection strategies tailored for ARC operations. Prioritize accounts using risk segmentation, automate legal and repossession workflows, and empower field agents with mobile tools. Track performance, manage litigation, and improve compliance while optimizing efficiency with smart dialing, incentive tracking, and omnichannel communication.

Service Request Management

Transform post-acquisition service with Newgen’s low-code Service Request Management solution. Handle borrower and internal requests through a device-agnostic portal with 200+ prebuilt workflows. Enable faster resolution, improve stakeholder experience, and ensure complete traceability and audit-readiness across channels with scalable, cloud-enabled infrastructure.

NBFCs Served by Newgen’s Lending Solutions

Housing Finance Companies (HFCs)

Deliver a fully digital, home loan experience with Newgen’s low-code AI-first loan origination solution. Automate end-to-end processes, from application to disbursal, enhancing borrower convenience, reducing turnaround time, and boosting sanction rates without a single branch visit.

Vehicle & Equipment Finance

Automate complex workflows, from application to disbursement, with risk profiling and document management, by leveraging an AI-native low-code platform. Offer quick, reliable financing for vehicle and equipment purchases.

Captive Finance

Enable end-to-end financing lifecycle management, from loan initiation to disbursement, servicing, collections, and recovery, with Newgen’s AI-first Low-code platform, purpose-built for NBFCs. Support direct customer lending, dealer financing, and supply chain finance with agility and control.

Microfinance Institutions (MFIs)

Streamline group lending, loan origination, disbursement, and collections. Ensure faster decisions, improved compliance, and last-mile connectivity, enabling financial inclusion through scalable, mobile-first, and AI-native microfinance operations.

Asset Reconstructions Companies (ARCs)

Accelerate recoveries and maximize NPA portfolio returns with Newgen’s AI-first solutions for ARCs. From smarter acquisitions to faster collections, empower your teams with real-time insights, seamless due diligence, and intelligent automation across the asset reconstruction lifecycle.
lending

MSME Finance

Digitize and automate the entire lending lifecycle with Newgen’s AI-first low-code platform, accelerating loan origination, simplifying servicing, and driving smarter collections. Empower faster decisions, seamless customer journeys, and scalable growth.

Find Your Winning Strategy with Newgen

Request a demo to explore how our AI-powered solutions can help NBFCs with end-to-end journey automation for digital transformation.

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