NewgenONE Platform for
Superannuation
Automate data management and connect your core with other systems for a well-optimized superannuation process.
Transform super processes with Newgen’s Superannuation Solution, built on a low-code platform—NewgenONE. Designed to optimize every aspect, from advice journeys to member communications and claims, the solution automates end-to-end processes, eliminating manual intervention. By leveraging advanced automation, streamline operations, make informed decisions, minimize operational costs, and maximize resource utilization. Furthermore, adapt to the dynamic regulatory environment, providing a responsive and frictionless experience for administrators and members alike.
Core Highlights Newgen’s Superannuation Solution
Claims Management
- Omnichannel claim initiation, ensuring accessibility and convenience for claimants across different communication channels
- Claim registration and policy eligibility checks, minimizing errors, enabling only the eligible claims get processed, saving time and resources
- Reduced data entry through bulk scanning and extraction, increasing overall efficiency
Advice Journey
- Rules-based auto-assignment of queries and cases to qualified staff for efficient handling
- Tracking of incoming and outgoing member interactions to ensure a seamless experience
- Complete management of advice journeys, spanning from initial inquiry to comprehensive advice and guidance
Service Request Management
- End-to-end management of all queries, requests and complaints, from initial interaction to case resolution
- Omnichannel request initiation for seamless accessibility across different communication channels
- Automated updates and notifications to members via email/SMS, ensuring timely communication
Content Management
- Easily create, capture, manage, distribute, and archive different types of content with quick and convenient access from their preferred devices.
- AI/ML-based content classification and extraction along with metadata enrichment
Member Communication
- Automated communications across the member’s journey, ensuring timely engagement and improving member satisfaction
- Clear and accurate batch and on-demand communications
- Extensive template management, including flexible designing and authoring, ensuring consistent branding and messaging across all communications
- Efficient white space optimization and rule-based personalization, maximizing the effectiveness of messages, leading to higher engagement and improved response rate
Oversight Management
- Event-based triggers to monitor service-level agreement (SLA) breaches and fraudulent activities, ensuring timely intervention and compliance adherence with standards, safeguarding integrity
- Rule-based case allocation and processing of cases, thereby optimizing resource allocation
- Intuitive dashboards to fetch detailed reports, monitor KPIs, performances, and turnaround time (TAT)
Orchestrate for an Intelligent Enterprise, Now!
Explore all the ways you can tap into orchestration to transform your business for the era of intelligence!
